Guest Services Specialist

Guest Services Specialist

Singing River Health System Hospital - Pascagoula | primarily days; some rotating nights and weekends | Full-Time |
2809 Denny Avenue
Pascagoula, Mississippi, 39581
United States |
2809 Denny Avenue
Pascagoula, Mississippi, 39581
United States

Position Overview:
The Guest Services Specialist supports the Mission, Vision and Values of Singing River Health System by creating and maintaining the highest standards for patient, guest and community partnerships.   He/She is responsible for delivering the highest quality service to health system guests in collaboration with department leadership in order to improve patient satisfaction scores including management of other departments.

The Guest Services Specialist must positively impact and sustain a culture of excellence both inside and outside the organization with measurable results.  He/She strives to develop strong relationship with our patients and guests to build and maintain community trust and protect the reputation of the organization.  

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Education:
High school diploma/GED required. Bachelor’s Degree preferred

License:
N/A

Certification:
N/A

Experience:
Two to three years customer service training preferred. Hospitality and healthcare experience preferred.

Reports to:
CEO

Supervises:
TBD

Physical Demands:
Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.  Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.  Work involves using repetitive motions: substantial movements of the wrists, hands and/or fingers while operating standard office equipment such as computer keyboard copier and 10-key.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to work for extended periods of time without experiencing undue fatigue.  Must be able to work flexible hours.

Mental Demands:
Must demonstrate keen mental faculties/assessment and decision making abilities.  Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.Must demonstrate strong written and verbal communication skills.  Must possess emotional stability conducive to dealing with high stress levels.  Must demonstrate ability to work under pressure and meet deadlines. Excellent organizational skills and ability to multi-task is essential.
Attention to detail and the ability to multi-task in complex situations is required.  Must have strong analytical and interpersonal skills. 

Special Demands:
Must possess superior customer service skills and professional etiquette. Good coaching and on the job training skills required. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.).  Must have working knowledge of MS Outlook, Word, Excel and PowerPoint.

Job requires traveling throughout the SRHS service area – with the employee providing his/her own transportation.  Must have a valid driver license.

Work requires the ability to function independently, adapt to workload demands, set priorities, and understand and set goals.  Must possess highly developed organizational, planning and management writing skills.  Must understand the fundamentals of automated data processing, and be able to quickly gain a detailed understanding of complex computerized and non-computerized information.  Must possess proficient knowledge of budgeting, general ledger and financial statement.