What are the responsibilities and job description for the MEDICAL CUSTOMER SERVICE REPRESENTATIVE position at Siouxland Community Health?
Siouxland Community Health Center has an opening for:
MEDICAL CUSTOMER SERVICE REP
1-Full-time (Approximately 40 hours per week) South Sioux City Location
Successful candidate must have solid experience & advanced knowledge of:
- Strong communication skills
- Previous successful work experience providing exceptional customer service
- Experience in a medical clinic setting strongly preferred
- Strong and proficient data entry skills
- Health insurance knowledge or background a definite plus
- Bi-lingual Spanish strongly preferred
- Ability to multi-task and work quickly and efficiently in a stressful environment
Successful candidate must be able to perform primary functions of position:
- Enthusiastically and consistently exhibit exceptional internal and external customer service skills
- Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
- Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
- Meet or exceed collection standards of obtaining patient co-payment
- Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity
Background check & drug screen required. SCHC is an Equal Opportunity Employer. SCHC participates in E-Verify.
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