Internal Case Manager

Job Summary:

This position is responsible for ensuring quality in services provided to individuals with disabilities via the oversight of assigned residential and community services. The successful candidate will be responsible for case management, supervision, training, and support of assigned personnel, as well as providing technical support, resources, and serving as a communication link to key stakeholders and other internal teams.

Key Responsibilities:

1. Ensure Master Schedule is in place for all incoming and existing clients.
2. Assure that all initial and ongoing training is completed for all staff.
3. Facilitate conflict resolution among team members when appropriate, notifying VP if necessary.
4. Facilitate evaluations for assigned staff.
5. Assist the HR Department with recruitment and onboarding of personnel in the role of Hiring Coordinator.
6. Conduct regular caseload analysis to ensure adequate staffing to meet client needs.
7. Update personnel data and changes for all direct reports through agency data systems.
8. Addresses performance issues with team members and consults with VP of Community Services when disciplinary action is needed according to SIRS Disciplinary Procedures and Performance Appraisal & Documentation Manual.
9. After consultation and approval with the HR Director, implement appropriate termination procedures.
10. Ensure team has systems in place to monitor client outcomes, quality of services, required documentation, and other regulatory requirements.
11. Assure communication, consistency of service delivery, and proper training is completed.
12. Operate as RCS Resource and support per scheduled rotation.
13. Provide direct service for team members during unexpected emergencies to maintain continuity of service delivery.

Case Management:

1. Coordinate activities to ensure that housing, community access, medical, and social wants and needs of the client are reflected in the design of their services.
2. Monitor service activities to assure that they adequately reflect identified goals within the individual plans.
3. Develop and update high risk, seizure management, and dining plans as well as monthly/quarterly summaries.
4. Audit plans of persons served for conformity to CARF standards, person-centered philosophy, and completeness.
5. Assist and ensure completion of Quality Assurance reviews, written Corrective Action Plans, and ensure necessary corrective actions have been taken by responsible person(s) by the target date.
6. Provide feedback to team on best practices.
7. Attend all annual and quarterly meetings as required.
8. Communicate regularly with all Case Managers, Behavior Specialists, and other service providers as well as the Parent/Guardians, Individuals Served, and Team Members providing services.
9. Assure all behavioral and required state and reports are sent in a timely fashion.
10. Ensure that satisfaction surveys are sent to state field representatives and customers on a regular basis, returned, and compiled.

Financial Management:

1. Review progress notes and monthly summaries to insure all activities billed are allowable according to the ISP and state service definitions are followed.
2. Review budget and plan changes. Make appropriate changes to schedules, Case Analysis, CASPer, and other tools that reflect client services.
3. Review and complete approval of time and mileage sheets for accuracy.
4. Monitor staffing and overtime. Implement approval system if determined to be excessive.
5. Review agency financial reports and implement corrective action as required.

File Management:

1. Maintain permanent file at the office for all clients directly assigned to you, and assure all documents are in file and up to date.
2. Conduct file reviews to ensure recordkeeping and filing systems are in compliance with CARF and SIRS standards.
3. Develop all Outcome/Goal/Strategy and tracking forms as determined appropriate by the ISP team.
4. Ensure that all data in CASPer is entered and updated.
5. Ensure that RLCs maintain home files and tracking forms.

Record Keeping and Reporting:

1. Implement a system for gathering program evaluation information from all team members.
2. Assist in continued development and refinement of client services software.
3. Collect and disseminates information as requested by management.
4. Coordinates with other RCSs to ensure consistency of procedures.

Public Relations:

1. Ensures that marketing presentations to potential customers are assigned according to team's operational procedure.
2. Collects and compiles information about the results of team marketing presentations.
3. Sits on planning sessions as requested.
4. Responds to public inquiries regarding SIRS services and directs potential new customers to the VP of Community Services.