Resource Navigator

Job Summary:
The Resource Navigator is responsible for assisting clients in accessing and utilizing various community resources. This role involves assessing clients' needs, providing information on available services, and connecting clients with appropriate support agencies. The Resource Navigator will work closely with clients to ensure they receive the necessary guidance and support to improve their overall well-being in a five-county region.

Key Responsibilities:

• Client Assessment: Conduct thorough assessments of clients to understand their individual needs, challenges, and goals.
• Resource Identification: Identify and maintain up-to-date knowledge of local community resources, including disability support services, healthcare, housing, employment, food assistance, and other support services.
• Referral Services: Provide clients with information and referrals to appropriate services, agencies, and programs based on their specific needs.
• Service Coordination: Coordinate with external agencies and service providers to facilitate client access to resources and support.
• Client Advocacy: Advocate on behalf of clients to ensure they receive fair and adequate support from community resources.
• Follow-Up: Monitor and follow up with clients to ensure they have successfully accessed the resources and support services they were referred to.
• Documentation: Maintain accurate and confidential records of client interactions, referrals, and outcomes in compliance with organizational policies and privacy regulations.
• Collaboration: Collaborate with other team members, service providers, and community partners to enhance resource navigation services.
• Education: Provide clients with education and guidance on navigating complex systems such as healthcare, social services, and government programs.
• Outreach: Engage in community outreach activities to build partnerships and raise awareness of available services and resources (Transition Fairs, Choice meetings, Parent Nights)
  

Qualifications:

• Education: Bachelor's degree in Social Work, Human Services, Public Health, or a related field preferred. Relevant experience may be considered in lieu of a degree.
• Experience: Previous experience in social services, case management, community outreach, or a similar role is preferred.
• Skills:
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Knowledge of local community resources and services.
  • Excellent organizational and time management skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Proficiency in using computer software and databases for documentation and research.
• Language: Bilingual skills (e.g., English/Spanish) are a plus.
• Other Requirements:
  • Valid driver's license and reliable transportation for outreach activities.
  • Ability to pass a background check.

Working Conditions:

• The Resource Navigator will primarily work in an office setting but may also travel within the five-county service region to meet with clients, attend meetings, and conduct outreach activities.
• Monday-Friday, 8a-4; Some weekends as needed. Must have flexible schedule to meet needs of clients.
• Some evening or weekend work may be required depending on the needs of clients and the organization.

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Health insurance reimbursement
Paid Time Off/Self-Care day on date of anniversary

SIRS, Inc. is a qualifying organization under the federal Public Service Loan Forgiveness program.
EOE