Crisis Line Advocate

Position Summary: Assist survivors and other callers who initiate contact with Sistercare’s 24/7 crisis line. Provide crisis intervention assessments using a trauma-informed approach for emergency shelter admissions and community referrals. Implement policies and procedures and provide mentoring opportunities to all staff who answer the crisis line.

Responsibilities:

1. Maintain and continually enhance the 24/7 crisis line to ensure survivors have immediate access to crisis intervention, safety planning, community referrals, safe shelter, and other Sistercare services.

2. Answering crisis line calls using a trauma-informed, client-centered, and non-judgmental approach.

3. Enhance and routinely update the referral directory.

4. Work with the H.E.L.P. coordinator to provide crisis intervention to domestic violence survivors calling the crisis line from local hospitals or medical facilities – or hospital staff calling on behalf of the survivor.

5. Input direct service and collateral time into Sistercare’s client database according to Sistercare’s policies and procedures.

6. Provide oversight for crisis line quality assurance in client database as assigned.

7. Communicate and collaborate regularly with Sistercare staff to insure quality services.

8. Publicize the crisis line by contacting health and human service agencies, law enforcement, and local businesses/civic organizations/faith-based organizations to provide crisis line information and disseminate crisis line cards, contact emails and telephone communications.

9. Remain current in national best-practices for domestic violence crisis line / warm line programs.

10. Take appropriate first steps in a crisis line emergency.

11. Attend twelve (12) hours of Victim Service Provider (VSP) training each year to remain in compliance and active status as a VSP.

12. Perform other duties as required.

QUALIFICATIONS:

Ø Bachelor’s degree, preferred, in human services, social work, psychology, or behavioral science and/or equivalent experience.

Ø Two (2) years minimum of customer service experience.

Ø Bilingual preferred.

Ø Must demonstrate informed sensitivity and respond effectively and appropriately to crisis line callers.

Ø Knowledge of gender-based violence.

Ø Agreeable with flexible work hours.

Ø Must be able to work independently.

Ø Must have computer knowledge.

Ø Must have a valid South Carolina driver’s license, a vehicle to be used for work related travel and vehicle insurance.

Job Type: Full-time

Pay: $35,360.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Patient demographics:

• Adults

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Cayce, SC 29033: Relocate before starting work (Required)

Work Location: In person

Salary : $35,360