Service Tech - Green Tech

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

The Green Tech Service Technician provides installation and repair service to customers for a select group of products sold by SiteOne within a specific region. Products include, but are not limited to, central irrigation control systems, prefabricated pump stations, satellite/controller assemblies, solar power systems, fertilizer injection, and filtration systems.  

What you’ll do:

• Professionally represent SiteOne and its products to end users. Provide support throughout the ownership/rental period for customers and branch associates to ensure best-in-class delivery and service.
• Provide expert knowledge to all associates/customers in the proper/safe operation of the equipment, maintenance requirements, repairs, and warranty policies.  Support branches by explaining the equipment program(s) and addressing any specific issues.
• Communicate effectively with teammates including managers, branch associates, line of business specialists, sales team members, and customers in both verbal and written communications
• Diagnose, repair, and certify products sold by the company, and provide quotes to customers for requested pairs/jobs, within area of expertise
• Complete documentation on work performed, including labor and parts, and send invoices for customer service and repair jobs upon completion using the SiteOne POS system
• Conduct pre-construction meetings and product demonstrations as needed
• Generate sales leads and schedule and execute a weekly territory plan
• May assist with unloading equipment during delivery, uncrating, complete set-up/prep for delivery or display on branch sales floors
• Travel locally within your territory as needed

• 3 years of experience conducting field troubleshooting, repairs and/or installation. Knowledge of central control irrigation systems, gas/diesel engines, automotive or industrial equipment a plus.
• Excellent communication, customer service and leadership skills and demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to be self-motivated, self-sufficient, lay out efficient schedules and key action items in a logical sequence along with recognizing pitfalls that may delay completion timelines
• Electrical Trades Center (ETC), Outdoor Power Equipment and Engine Service Association (OPEESA), Automotive Service Excellence (ASE) or other Manufacturer/Technical Trade certifications are preferred, but may be substituted with equivalent relevant years of experience in similar technical/mechanical roles

Perks:

• Weekly Paychecks with DailyPay available!
• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.