Operations Dispatch & Office Supervisor

What You Will Be Doing

• Accurately monitoring and responding to radio traffic from the entire Operations Division.
• Dispatching the appropriate units to ride downtime and emergency situations through a list of memorized radio signals and codes.
• Assisting Rides Department trainees with the proper logging and completion of paperwork, and serving as a test administrator
• Filing and organizing a collection of legal paperwork for the Rides Department throughout the day, and routinely auditing files for proper completion.
• Tracking park attendance in coordination with the Admissions Department, and logging into a computer system in a timely manner.
• Tracking and logging ride downtime and throughput into a computer system.
• Sending communications on an hourly basis to park management with information on park attendance, ride uptime and throughput.
• Tracking wait times and ride uptime and accurately updating the Six Flags App.
• Coordinates and performs training, including department orientation and continuous on the job training in accordance with Six Flags and Great Escape Resort standards
• Provides first class Guest Service to include interaction with Guests who are angry or upset and creates an atmosphere that requires the same of all Leads, and Team Members.
• Perform duties as a Team Member when necessary, including but not limited to operating rides
• Practices, supports, maintains and enforces a total safety culture for all Leads, and Team Members.
• All other duties as assigned.

How You Will Do It

• Must complete Rides Certified Safe training, and all associated Rides Leadership trainings.
• Uses creative and technical skills to develop new ideas and operational procedures.
• Ensures that the entire Team is always prepared and well equipped to perform their jobs.
• Assists Operations Full Time Supervisor in the day to day operation of the Rides Department
• Multitasks and completes several tasks according to an hourly schedule.
• Comply with all Great Escape Resort and Six Flags policies and procedures
• Follow all delegated tasks assigned by Operations Management or as stated in the Operations Standard Operating Procedures

What You Will Need

• Must be at least 18 years old
• Must be able to sit and be inside an office for extended periods of time.
• For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• Ability to actively communicate with large groups of Guests and team members.
• Be available to work flexible hours including nights and weekends within the limits of applicable Federal, State and facility labor laws and guidelines
• Must be able to perform effectively in a supervisory capacity
• A Team First attitude and a people oriented approach to leadership.
• Must have a thorough knowledge of computers, including Microsoft Office and Outlook programs.
• Must be willing to learn through training how to use Six Flags Operations Computer programs.
• Must have the ability to multitask and stick to a schedule.
• Self-starter ability to anticipate and manage multiple projects of a varied priority through planning and preparation while working with a high level of attention to detail.
• A strong performance history at Six Flags Great Escape, in the Rides Department or other relevant roles.

Why work with us?

• Pay Range: $16.50 - $17.00 per hour
• Paid training
• DailyPay – work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.