What are the responsibilities and job description for the General Manager position at SIXT USA?
Job Description
Sixt is looking for a General Manager to handle the growth and profitability of their very own operation while ensuring that we are providing first class experience. As an essential part of the team, They will be responsible for the development of their very own branch while driving profitability as they train and develop your staff. The ideal candidate possesses the following attributes:
Strong supervisory and communication skills
Exceptional interpersonal and relationship building skills
Strong organizational skills with the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
What you will do:
Ensure the effective process of all types of car rental transactions
Provide exemplary customer service and issue resolution
Participate in all areas of employee management
Understand cost control and achieve individual sales goals
Monitor prices and set rates for walk-ups
Uphold company standards and processes
Increase the market penetration of the branch and increase revenue
Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Return Agents, and all other staff
Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
Complete sales calls with Management Trainees to further their development
Handle or assist in the resolution of escalated customer service issues
Sixt is looking for a General Manager to handle the growth and profitability of their very own operation while ensuring that we are providing first class experience. As an essential part of the team, They will be responsible for the development of their very own branch while driving profitability as they train and develop your staff. The ideal candidate possesses the following attributes:
Strong supervisory and communication skills
Exceptional interpersonal and relationship building skills
Strong organizational skills with the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
What you will do:
Ensure the effective process of all types of car rental transactions
Provide exemplary customer service and issue resolution
Participate in all areas of employee management
Understand cost control and achieve individual sales goals
Monitor prices and set rates for walk-ups
Uphold company standards and processes
Increase the market penetration of the branch and increase revenue
Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Return Agents, and all other staff
Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
Complete sales calls with Management Trainees to further their development
Handle or assist in the resolution of escalated customer service issues