What are the responsibilities and job description for the Information Technology Manager position at Sixteenth Street Community Health Centers?
The Information Technology Manager oversees the service and infrastructure functions of the Information Systems team. This includes oversight of staff whose duties are primarily associated with computers, servers, switching, routing, firewalls, and carious associated software solutions used by SSCHC and the users of these solutions and systems. In this role, the Information Technology Manager will directly oversee the support of SSCHC team members to ensure solutions are performing optimally and meet the operational needs of the organization. Duties will include maintaining both software and hardware upgrades/updates required, enforcing appropriate security policies and procedures, oversight of inventory management and triaging, and then managing the resolution of service and technical support issues for staff as they are reported.
Job Responsibilities:Qualifications:
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Job Responsibilities:
- Providing management and guidance for IT support of computer hardware and software, diagnosing and solving issues.
- Provide application support across all business systems, diagnosing and solving basic application issues and routing/escalating where appropriate.
- Ensure that issues, projects, system maintenance, and inventory are logged and tracked in appropriate systems.
- Maintain a knowledge base of reoccurring issues and their associated fixes whilst investigating root causes to develop procedures and methodologies to address and resolve issues consistently.
- Carry out IT installations, implementations, configuration, rollouts, and other technical duties as required.
- Develop, enhance, and implement policies and procedures.
- Four-year college degree in a related field is required.
- Five years of experience implementing and supporting solutions for staff in a complex environment.
- Strong knowledge of computer support in a business environment with experience in troubleshooting, building, testing, and deployment of equipment and software.
- Demonstrated progressive experience in leading or managing a team.
- Proven analytical and problem-solving abilities.
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