Operations Supervisor

EMPLOYMENT OPPORTUNITY

OPERATIONS SUPERVISOR

www.skagittransit.org/careers

Salary Range: $81,738.64-$105,501.54; dependent upon experience

Open until filled

Position Summary:

Coordinates and oversees the daily operations of assigned fixed route and paratransit transportation services including dispatching and transit operation. Monitors service and operator performance, prepares daily work assignments, investigates accidents and incidents. Participates in operator training, dispatching, scheduling transportation services, and road supervision of transit services. Supervises and evaluates the performance of assigned personnel.

Duties and Responsibilities

· Schedule, assign and monitor operators and equipment on an assigned shift and ensures that all routes are covered

· Receive and respond to reports or requests for operator replacement, vehicle change-outs, and mechanical failures, repairs needed and other problems

· Promptly inform other departments regarding any accidents, delays, equipment failure, and other incidents that may affect service

· Receive and respond to operators’ concerns regarding working conditions and safety issues

· Coordinate the scheduling of vehicles with the Maintenance Department to ensure the most efficient utilization of transit vehicles

· Assist in restoring and maintaining service and schedule when interrupted

· Add vehicles and alert operators to route and service changes

· Assist Operations Manager as required

· Assist in developing operating procedures and methods for accomplishing functions and tasks in a timely and cost-effective manner within limits of departmental policies, procedures, and budget

· Participate in schedule development, compiling and reporting ridership and fares data, and monitoring or updating manual and computerized information systems

· Coordinate the interaction between Fixed Route service and Paratransit service

· Serve on department and agency committees and work groups as requested

· Assist in route studies and gather assigned statistics on route structure

· Supervise and evaluate the performance of assigned personnel

· Monitor daily operations for adherence to established policies and procedures

· Ensure that work is performed efficiently and according to appropriate guidelines, procedures, and regulations

· Participate in grievances and disciplinary actions of operators as needed

· Perform various road supervision duties including time checks and on-board ride-along

· Observe and report safe and unsafe driving practices or conditions, rider relations and schedule adherence

· Counsel, motivate and develop quality coach operators

· Perform coach operator performance evaluations

· Administer discipline according to Agency policies

· Participate in hiring, transfer, and other employment decisions

· Respond to and assist in the investigation of accidents and incidents including documenting of accident scenes, interact with law enforcement officers and evaluate operators for fitness of duty

· Perform appropriate investigations and reports regarding public comments

· Prepare and maintain periodic records and reports related to personnel, accidents and incidents, trip sheets, and other information

· Maintain confidentiality of information as appropriate ensuring compliance in all areas of ADA rules and regulations as related to the position

· Maintain appropriate operations records and reports as required

· Monitor operator time-keeping duties and daily sheets to report concerns appropriately

· Maintain adequate quantities of appropriate forms and supplies for operations

· Assist with operator training program

· Conduct post-accident training, defensive driving, refresher, and other training as appropriate

· Communicate with other agency personnel to resolve problems, coordinate activities and exchange information

· Respond to customer comments and concerns or refer to appropriate department

· May be required to make oral presentations to service clubs, community groups and meet with business and community leaders

· Operate any transit vehicle to cover system operations as needed; perform operator duties and other assignments as required by illness, vacation, or personnel shortages

· May serve as an emergency responder during disasters/emergencies

· Perform other related duties as assigned

Minimum Qualifications

Any equivalent combination of education and experience that provides the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be:

· Associate degree in management, public administration or another job-related field

· Training in business administration, supervisor, or related field

· Three years of increasingly responsible public transit experience

· Valid Washington State Commercial Driver’s License (CDL) Class B

· Maintain acceptable driving record

KNOWLEDGE, SKILLS, AND ABILITIES:

· Standard transit and paratransit operating practices and procedures

· Safety rules and procedures required in the transportation of customers

· Bus routes, schedules, street, and locations within the Agency’s service area

· Principles and practices of training and supervision

· Map reading techniques

· Accident investigation techniques

· Dispatching and scheduling functions in a public transit agency

· Preparation and maintenance of records and reports

· Operate a computer using word processing, spreadsheet, database, e-mail, calendar, and industry specific software

· Effectively coordinate transit service with an understanding of the unique needs of each service

· Plan, organize and schedule daily transportation services including fixed route and paratransit

· Set work priorities and direct, guide, motivate and evaluate the work of personnel

· Develop effective solutions to scheduling and staffing concerns caused by inclement weather, illness, road closures and other factors

· Resolve customer complaints courteously and tactfully

· Communicate effectively and professionally, both orally and in writing, with employees at all levels of the organization, customers, vendors, and contractors

· Demonstrate strong internal and external customer service skills to meet the Agency’s expectations

· Maintain accurate records and reports

· Conduct effective accident investigations, time checks and check-rides

· Relate effectively to individuals of various cultural, ethnic, and social-economic backgrounds and individuals with special needs

· Use sound judgment and act quickly, decisively, and effectively in various circumstances

· Safely operate, as needed, any transit or staff vehicle under all conditions of weather, roadways, and traffic while calmly dealing with the riders, routes, and schedule requirements

· Assist with training of employees and new trainees

· Respond to urgent transit needs outside of normal business hours

· Maintain confidentiality of sensitive data and information

· Use courteous and professional telephone and e-mail etiquette

Salary and Benefits

Salary Range: $81,738.64-$105,501.54 annually dependent upon experience

Medical insurance with premium share; dental, vision, HRAVEBA, EAP, and life insurance all paid by employer.

DRS PERS2 and PERS3 retirement plans

To Apply

Apply at www.skagittransit.org/careers

Submit your application packet and resume to hr@skagittransit.org or 600 County Shop Lane, Burlington, WA 98233

Skagit Transit is an Equal Opportunity and Drug Free Employer

Job Type: Full-time

Pay: $81,738.64 - $105,501.54 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Burlington, WA 98233: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 1 year (Preferred)
• Commercial driving: 1 year (Preferred)

License/Certification:

• CDL B (Preferred)

Work Location: In person

Salary : $81,739 - $105,502