Cashier Operations Manager

Description

The Cashier Operations Manager is responsible for overseeing the day-to-day operations of the Cashier Team. This includes staffing, scheduling, training, and dealing with customer issues that arise. The Cashier Operations Manager is also responsible for ensuring that cashiers deliver stellar customer service and are able to promote membership and Co-op values.   

Requirements

Scheduling and Staffing:

Works with HR and Operations Director to conduct interviews and hire appropriate staff 

Works with Operations Director to create schedules that ensures customer service within labor budgets

Prepare and posts schedules at least three (3) weeks in advance

Create schedules with the goal of stabilized staffing

Communicate/email cashiers regarding schedule updates and changes.

Adjust schedules as needed

Coordinate the on-call phone-ins with front office

Ensure each cashier has a current Food Handlers Card

Training

Responsible for maintaining up to date training manuals 

Ensure new cashiers have completed New Cashier Training Checklist

Ensure cashiers know, understand, and comply with Alcohol Board rules and regulations

Ensure cashiers know how to use the time clock, how to report time clock errors

Keeps cashiers in all areas of the store informed and up-to-date on Catapult/POS issues

Ensures cashiers know and understand patronage refund and membership

Employee Relations

Is fair and even handed with all employees. Applies all rules, staffing decisions, approval of time off etc. equitably and without favoritism

Works as a part of the team on a daily basis

Is responsive to issues that affect employee satisfaction and/or understanding

Respond in a timely manner to employee emails, voice mails, notes and request for time off 

Respond to the content of employee issues instead of responding to the emotion, anger, etc. from an employee

Show genuine appreciation to employees

Continually educate employees in product knowledge, environment awareness, safety standards, job skills, life skills and the business of the Co-op

Conduct timely and meaningful performance evaluations

Correct and counsel employees at the moment

Communications with other Departments

Keeps Operations Director, Deli FOH, and Mercantile Manager informed of change in cashier policy; give any updates to seasonal promotions and necessary weekly updates for Deli cashier staff

Work collaboratively with Merchandising Department regarding special promotions, floor displays, in-house coupon promotions

Communicate issues and concerns to Operations Director as necessary

Is an active participant in the Department Head Meeting

Catapult/POS

Respond to technical issues with POS

Perform minor fixes to computers/POS, as instructed by IT Manager

Keep IT Manager, Operations Director and staff informed of Catapult, computer, POS issues

Administrative Responsibilities

Keep Cashier Department organized and efficient

Maintains tidy office space in Cashier Supply Room

Works as an active part of the Cashier team on a daily basis

Co-op Management Standards

Models and encourages excellent customer service

Adheres to all Co-op policies, procedures, and safety regulations

Stay up-to-date on Co-op issues by regularly checking work emails for Co-op communications. Reminds and encourages staff to do the same. 

Actively participate and contribute information that is helpful and informative to co-managers regarding sales, new products, etc.

Conduct department meetings as needed

Financial Management

Complete and return missed punch/error reports and PTO request within time frame as provided by the Payroll Administrator

Complete and return all invoices/credits to the accounting department for processing at least twice per week

Use best practices to maintain inventory levels for department (if applicable)

Coordinate directly with Operations Director to develop additional tools that will improve financial management at the departmental level

Understand labor budget

Qualifications and Skills

High School Diploma or GED required

Cashiering and/or financial experience required

Previous leadership/management experience preferred

Ability to model and provide excellent customer service

Ability to diffuse and respond professionally to stressful situations and difficult people

Ability to maintain confidentiality and discretion at all times

Ability to work successfully as both a member of a team and independently with minimal supervision 

Ability to interact in a professional manner with a diverse group of staff, customers and vendors

Ability to take initiative to plan, organize, coordinate and preform work in various situations and follow through with projects to completion

Proficient with computers including POS systems and Microsoft Office products

Excellent math skills

Accurate and detail oriented 

Ability to maintain current food handler worker card and CPR certification

Must be available to work retail hours including evenings, weekends and holidays

Must be at least 18 years of age 

Essential Physical Requirements

Prolonged standing and walking

Frequent reaching, bending, twisting, and rotating

Continuous fine motors skills work and gripping with hands

Must be able to meet physical demands including standing, bending, twisting, repetitive
motion, and lifting 10-40lbs regularly 

Exposure to FDA approved cleaning chemicals 

Benefits—Depending on Hours Worked 

25% Employee Discount 

50% Lunch Discount

Health Insurance (Medical, Dental, Vision, Rx)

Short Term Disability

Long Term Disability

Life Insurance

401(k)

Paid Time Off

IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. The Co-op reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.