What are the responsibilities and job description for the Team Leader position at Ski Butlers?
Start date - ASAP
Team Leader
Looking for your winter dream job? A job that allows you to work in a fun, team-oriented environment and ski / ride every day of the week? Look no further than Ski Butlers as we are hiring for the 2021/2022 ski season. If you are passionate about skiing or riding, living in the mountains and portraying this passion to our customers, then we would love to discuss your background in more detail.
Ski Butlers is the largest ski and snowboard rental delivery service in the world, delivering to 50 resorts in North America, France and Italy. We care deeply about the holistic experience of our customers' vacation and creating an easy, simple, and convenient equipment rental process, so our customers can enjoy more time on snow.
Job Details
As a team leader, you are responsible for the overall operation and customer service standards of the current shift you are managing, setting up the following shift for success and managing all Ski Technicians.
Primary Responsibilities Include
- Pre and post shift team meetings - ensures each Ski Technician understands expectations and responsibilities for that shift
- Plan delivery routes and work assignments for the next shift
- Realtime support assignments - solving problems for guests by sending out available ski technicians
- Responding to customer emails and voicemails
Supplemental Responsibilities Include
- Administrative work - keeping our internal software up to date and clean
- Conduct performance meetings with team members
- Sizing orders as they come into our system to ensure our guests are being set up on the right ski or snowboard model
- Coaching team members to always be improving in their role
Full-time Team Leaders have 5 shifts per week, running from 6:15am - 2pm (AM shift) OR 1:45pm - close (PM Shift). This allows you to get out skiing/riding any day you want to!
This position is a management position, and allows for excellent job experience managing a small team. No prior experience is required.
Full-time Team Leaders have a base wage of $19/hour and average $24/hour with tips and bonuses.