What are the responsibilities and job description for the Customer Success Manager - Boston, MA/West Coast position at Skillcloud Consulting Group LLC?
Skillcloud Consulting Group is a leading human capital management consulting company specializing in talent acquisition, HR technology system implementation and outsourced human resources. We help organizations transform the way they source, manage, and develop their workforces to ensure that they have the right talent today and for the future.
Like our clients, we too are growing -- Skillcloud Consulting is seeking a Customer Success Manager to join our growing team to expand our relationships with existing clients. Based in Boston, MA, you’d work alongside our sales team to learn more about our clients’ unique business needs, presenting tailored plans for how SCG can help them realize their broader growth goals through our talent, HR and HCM systems service offerings.
Responsibilities:
- Develop and execute customer success plans for assigned accounts.
- Provide proactive support to customers including answering questions and resolving issues.
- Identify and address customer needs and pain points.
- Work with cross-functional teams to ensure that customer needs are met.
- Measure and report on customer satisfaction and success.
- Stay up to date on industry trends and best practices.
Qualifications:
- Bachelor's degree in business administration, marketing, or a related field.
- 1 years of customer service experience in a SaaS environment.
- Experience using CRM software.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.