What are the responsibilities and job description for the Call Center Representative position at Skin And Cancer Institute?
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has strong communication skills.
Duties:
- Answer incoming calls from customers and provide assistance with inquiries, orders, and general information
- Conduct data entry and maintain accurate customer records
- Communicate effectively in English and Spanish to assist bilingual customers
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary
- Utilize phone etiquette to ensure professional and courteous interactions with customers
- Handle customer complaints or concerns with empathy and strive for resolution
- Collaborate with team members to achieve department goals and targets
Requirements:
- Previous experience in a call center or customer service role preferred
- Proficient in data entry and computer skills
- Ability to communicate effectively in English and Spanish, both verbally and in writing
- Familiarity with medical terminology is a plus
- Strong problem-solving skills and ability to think quickly on your feet
- Excellent phone etiquette and active listening skills
- Ability to work well under pressure in a fast-paced environment
- Multilingual skills are highly desirable
We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated individual with exceptional customer service skills, we would love to hear from you. Apply now to join our dynamic team as a Call Center Representative.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Las Vegas, NV (Preferred)
Ability to Relocate:
- Las Vegas, NV: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
