What are the responsibilities and job description for the Customer Care Representative position at SKYGEN USA?
A company is looking for a Customer Care Representative to manage incoming member and provider calls effectively.Key ResponsibilitiesAssist members and providers with benefit information, insurance coverage, and provider locationDocument call information accurately and escalate unresolved issues to managementSupport enrollment activities and provide feedback on claim issues to enhance provider relationsRequired QualificationsHigh school diploma or equivalent1-3 years of related experience in a call center or similar environmentBasic knowledge of Microsoft Office productsAble to work an 8-hour shift between 6 am and 8 pm, including occasional overtimeExperience in a managed care organization is preferred