What are the responsibilities and job description for the Customer Service Representative (CSR) position at Skylight Creative Ideas, Inc.?
Job Description:
We are seeking a dynamic and versatile Customer Service Representative to join our team. This position requires a candidate who is detail-oriented, can handle multiple tasks efficiently, and possesses a unique blend of office skills.
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, orders, concerns, and requests in a professional and timely manner
- Resolve customer complaints or issues with patience and empathy
- Collaborate with other team members to ensure customer satisfaction
- Office Skills:
- Utilize Microsoft Office applications and the ability to learn order processing applications
- General office duties and administrative support.
- Strong problem solving skills and the ability to think critically
- Fulfillment:
- Handle fulfillment responsibilities, including lifting up to 40lbs.
- Ship out orders accurately and on time.
- Multitasking:
- Manage competing priorities efficiently.
- Balance office duties and fulfillment tasks seamlessly when needed
- Collaboration:
- Assist salespeople with order processing and customer interactions.
- Work closely with team members to ensure smooth operations.
Qualifications:
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Excellent communication and interpersonal skills.
- Customer service and office work background
Physical Requirements:
- Ability to lift to 40lbs.
- Comfortable with shipping and order fulfillment.
Working Hours:
- 9am -5pm
If you are a motivated individual with a diverse skill set and are ready to contribute to a dynamic work environment, we encourage you to apply. Please submit your resume with 3 references and cover letter detailing your relevant experience.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- Paid time off
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Bel Air, MD 21014: Relocate before starting work (Required)
Work Location: In person