What are the responsibilities and job description for the Receptionist position at Skyline Nursing Center?
Job Tyle: Part-Time
Schedule: Variable.
Your Job
Provide administrative support to ensure efficient operation of the Facility. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.
Principal Responsibilities
- Meets and greets all new patients to facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry and activities.
- Resolves customer requests, questions and complaints; provides information to improve customer service.
- Serves as liaison between patients and other departments.
- Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
- Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- Coordinate discharge planning with patient, family, rehab, nursing, referrals to agencies
- Arranges for consults for patients annually or as needed
- Serves as role model to foster superb customer service
- Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- Other duties, responsibilities and activities may change or assigned at any time with or without notice.
Qualifications
- Highschool diploma preferred.
- Proficiency with Microsoft Office: Word and Excel
- Presents professional image through appearance, behavior and speech.