What are the responsibilities and job description for the Member Experience Specialist II position at SkyOne Federal Credit Union?
Are you ready to elevate member experiences at SkyOne Federal Credit Union? As a Member Experience Specialist II, you'll play a pivotal role in transforming financial interactions into seamless and rewarding experiences. Imagine being the go-to expert, helping members find the best financial solutions tailored to their individual needs!
Join us in making a meaningful impact every day! This is more than just a job; it's an opportunity to grow and thrive in a mission-driven organization dedicated to member satisfaction.
What does a Member Experience Specialist II do?
The Member Experience Specialist II for the Dallas market is a vital role focused on cultivating and enhancing financial relationships with our members. In this position, you will process transactions, update accounts, and open new accounts, all while actively seeking loan applications and cross-selling appropriate Credit Union products and services. You will play a key role in our business development initiatives by engaging with local businesses and soliciting new memberships at the branch. By onboarding new Select Employee Groups (SEGs) and conducting outbound calls, you will help expand our community presence. Adhering closely to policies and procedures, your success will be measured by meeting individual and team performance and sales goals, all while delivering exceptional member experiences aligned with the SkyOne Service and Sales Model.
Join us in creating meaningful connections and ensuring every member receives outstanding service!
Would you be a great Member Experience Specialist II?
To thrive as a Member Experience Specialist II at SkyOne Federal Credit Union, a diverse skill set is essential. Candidates must possess a comprehensive understanding of Credit Union products and services, enabling them to assess and fulfill members' financial needs effectively. Proficiency in utilizing account information to ask insightful questions and recommend tailored solutions is crucial. Success in this position requires meeting established sales and service goals while executing the Service and Sales model efficiently. Strong communication skills are necessary for providing professional service, addressing member inquiries, and resolving complaints in a timely manner.
The role also demands adeptness in community outreach and partnership development with Select Employee Groups (SEGs) to drive engagement. A meticulous approach to cash handling, documentation accuracy, and performance compliance ensures a robust member experience. Ultimately, a commitment to upholding the Credit Union's values and policies while delivering exceptional service will set you apart in this dynamic position.
Qualifications
- Windows, Word, Excel and Internet proficiency.
- Proficient in 10-key and typing skills.
- Strong cross-selling skills.
- Excellent verbal and written communication skills.
- Strong knowledge and understanding of financial products and services.
- Demonstrates a positive and professional image within the workplace.
- Ability to adapt to any situation.
- Goal Oriented and dependable.
- Able to identify and uncover members and non-members needs.
- Working knowledge of our electronic delivery services.
- Working knowledge of applicable rules and regulations related to branches and ATMs.
- Minimum 1year experience in a financial institution.
- A high degree of confidentiality.
Our team needs you!
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!
Salary : $23 - $29