Front Office Coordinator

Do you enjoy a fast-paced, dynamic work environment? Are you innovative, empathetic, and committed to achieving the best outcomes for everyone? Do you want to be a part of a team that appreciates you and works as hard as you do? If this describes you, apply now at the Sleep Centers of Middle Tennessee ("SCMT"). Our team believes in and embraces our Core Values of:

• Demonstrate commitment: We are loyal to our team members, patients, and referring providers who are committed to achieving the best outcomes for the greater good.
• Display relational empathy: We understand that relationships thrive with effective communication through active listening, putting ourselves in other's shoes, and authentic caring about others’ success.
• Win-Win-Win: We do great things together as a team, not as individuals. We ensure that each of our actions is in the best interests of our patients, our people, and our practice.
• Embrace and drive change: There’s always a better way—and we won’t rest till we find it. We know that all growth requires change. We actively commit to transforming the field of sleep medicine for the good of our patients and team members. Our team members embrace and drive personal change to adapt and grow with us.

AS A MEDICAL FRONT OFFICE COORDINATOR/MEDICAL ASSISTANT, YOUR DUTIES INCLUDE:

• Providing a welcoming environment for patients as they enter and exit the clinic
• Professionally assist all patients and team members with the flow of the front office
• Greet patients, answer questions and provide assistance as needed
• Ensure patient documentation is completed appropriately
• Proactively reach out to patients to confirm appointments and schedule new visits
• Keep patient records up to date in EMR system
• Assist in tracking office supply inventory
• Take ownership to ensure office equipment is properly maintained
• Quickly process patient documents between multiple platforms
• Ensure ongoing cleanliness of exam rooms and surrounding areas
• Upload test results, compliance data or DME supplies as needed.
• After patients have checked in MA’s greet patients in a friendly and professional manner, and then guide patients to the appropriate exam rooms.
• Obtain and record patients’ complaint(s), medical histories, medications, vitals, meaningful use and other information for medical records.
• Download or obtain test results for provider to review at each patient visit as required and in a timely manner. Test results may include but are not limited to:
• CPAP/BIPAP compliance from Encore Anywhere or ResMed (from current CPAP users)
• Ensure cleanliness of patient exam rooms and surrounding areas before and after each patient visit.
• If provider recommends PAP pressure changes for the patient, login to Encore Anywhere and initiate changes as directed
• Prepare DOT and FAA letters
• General knowledge of insurance authorization and eligibility requirements.
• Schedule appointments as needed in accordance with policies and procedures.
• Understand and practice regulatory standards and organization policies and procedures including, but not limited to: OSHA, HIPAA, infection control, and patient care policies and procedures.
• Comply with Meaningful Use (or MIPS) requirements.

SKILLS & BACKGROUND YOU'LL NEED:

• Strong knowledge of EMR
• Proven customer/patient support experience.
• Ability to manage your time effectively
• Desire to collaborate for the benefit of your team
• Excellent communication skills, demonstrates active listening
• Prioritize tasks effectively
• General knowledge of insurance authorizations and terminology
• Appointment scheduling
• Knowledge of HIPAA

OPPORTUNITY FOR ADDED HOURS AND GROWTH: This position is FULL TIME. Advancement opportunities exist for team members who excel in their current role and genuinely demonstrate our Core Values.

BENEFITS: Competitive benefits apply for full time team members.

OTHER INFORMATION: High school diploma or GED. Applicant will be required to pass a background check. Requires infrequent lifting, not more than 20 pounds (with help) and/or carrying objects weighing up to 20 pounds. May be prolonged periods of sitting; moderate amount of walking, stooping and standing. It is necessary to view and type on computer screens.SCMT is a smoke free workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Office Experience: 1 year (Preferred)
• Medical Assistants: 1 year (Preferred)

Work Location: In person

Salary : $14 - $19