What are the responsibilities and job description for the Front Desk Receptionist/Night Auditor position at Sleep Inn & Suites, Ames?
Front Desk / Night Audit
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $13 - $14
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