What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn?
Job Summary
HIRING IMMEDIATELY
Front Desk Agent: MUST BE AVAILABLE TO WORK 1ST & 2ND SHIFT AND MUST BE AVAILABLE TO WORK WEEKENDS.
Hotel front desk and Choice hotel experience highly preferred.
Location:Dewitt, Michigan**
**We are looking for serious candidates who want to stay in this job. If you are serious about wanting to work with us, call 517-669-8823 to set up an interview
There is a training period.
Please specify when you can start. Must have reliable transportation to work. No lodging
provided.
Job Purpose
The Front Desk Clerk is the first point of contact for our guests and is responsible for ensuring that our guests have a positive experience from the start of their stay to the end. You will be required to be friendly and polite and address their needs while they are a guest with us. You will welcome guests in a friendly, prompt and professional manner recognizing Choice Privileges Rewards Club Members.
Job Type: Part Time/Full Time 24-40 hours/week
$12/hr to start
Responsibilities and Duties
· Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide location information; keep lobby clean and orderly).
· Handle reservation requests; check guests in/out; resolve any disputed charges and handle cashier functions.
· Make, change and monitor reservations; review and report rate availability using the front desk computer system
· Perform daily cash count; and complete Shift Checklist
· Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
· Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc.).
· Performs other duties as assigned.
Qualifications and Skills
-Previous front desk experience in choice hotel and knowledge of choice advantage highly desired.
· High school Diploma or equivalent work experience.
· 1-3 years in a previous customer service position required.
· Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
· Must maintain professional appearance in Sleep Inn provided uniform with consistently friendly attitude towards guests and staff.
· Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision.
· Must be available to work nights, weekend and/or holidays.
Benefits
Working with a great group of people
Employee Discounts
Room For Growth
Job Types: Full-time, Part-time
Pay: From $11.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $12 - $12