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Medical Front Desk Receptionist/Patient Support

Sleep Medicine Services of Western Massachusetts
Northampton, MA Full Time
POSTED ON 1/28/2026 CLOSED ON 3/28/2026

What are the responsibilities and job description for the Medical Front Desk Receptionist/Patient Support position at Sleep Medicine Services of Western Massachusetts?

Job Overview
We are seeking a dedicated and detail-oriented Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for managing the front desk operations, providing exceptional patient service, and ensuring the smooth flow of administrative tasks within our medical office. This role requires a strong understanding of medical terminology, excellent communication skills, and proficiency in various electronic health record (EHR) systems.

Duties

  • Greet patients and visitors in a professional and friendly manner, ensuring a positive first impression.
  • Manage patient scheduling, including appointment bookings, confirmations, and cancellations.
  • Maintain accurate patient records and ensure compliance with HIPAA regulations.
  • Perform insurance verification and collect payments for services rendered.
  • Assist patients with Home Sleep Tests and assist with any questions.
  • Review care plans and documentation to ensure completeness and accuracy.
  • Handle multi-line phone systems with professionalism, addressing inquiries and directing calls as needed.

Experience
Candidates should possess the following skills and experience:

  • Previous experience as a Medical Receptionist or in a similar medical administrative support role is preferred.
  • Familiarity with medical terminology, health information management, and insurance processes is essential.
  • Proficiency in Microsoft Office Suite and strong computer skills are required.
  • Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
  • Excellent phone etiquette and customer service skills are crucial for success in this role. Join our team where your contributions will make a significant impact on patient care and office efficiency!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Work Location: In person

Salary : $19 - $23

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