What are the responsibilities and job description for the HOTEL FRONT Desk Clerk position at SLEEPINN HOTEL?
Overview
We are seeking a dedicated experienced Choice Hotel Front Desk Agent to join our team in providing exceptional customer service in a hospitality setting. If you have a passion for guest services and thrive in a fast-paced environment, we want to hear from you.
Duties
- Greet guests upon arrival and provide them with information about available services
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist with night audit procedures as needed
- Maintain a clean and organized front desk area
- Handle guest requests and resolve any issues promptly and professionally
Requirements
- Proven experience in front desk or similar customer-facing roles
- Proficiency in using phone systems and basic office equipment
- Strong phone etiquette and communication skills
- Knowledge of hotel or resort operations is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Excellent customer service and problem-solving abilities
Job Types: Full-time, Part-time
Pay: $9.00 - $10.00 per hour
Expected hours: No less than 32 per week
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
Experience:
- Hotel experience: 3 years (Required)
- Computer skills: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Wilson, NC 27896 (Required)
Work Location: In person
Salary : $9 - $10