What are the responsibilities and job description for the Guest Services Representative position at Sloane Realty Vacations?
Sloane Realty Vacations is seeking a full-time Guest Services Representative to join our growing team! This is a year-round, benefit-eligible position. The Guest Services Representative will communicate with guests over the phone and in-person to deliver an exceptional vacation experience and handle any guest issues that arise. Additionally, this position will assist other departments with reservation follow-up and guest inquiries.
Essential Duties & Responsibilities
All duties and responsibilities are always to be performed with exceptional caring and genuine guest service to reflect the quality of service that our guests expect when staying with Sloane Realty Vacations.
- Confirm online reservations with guests over the phone to ensure understanding and adherence to rental policies
- Assist with payment processing on reservations
- Develop a comprehensive knowledge of the area, our vacation rental portfolio of homes and condos, and all policies and procedures in order to respond effectively to guest inquiries
- Process check-in and check-out of guests
- Respond to and resolve escalated guest issues and complaints with detailed communication and tact resulting in happy customers
- Fully comprehend and successfully execute all company technologies, software, and systems utilized by the department
- Identify opportunities to create efficiencies and improve service to guests
- Ensure all daily Guest Services tasks and duties are completed timely and efficiently
- Cross-train with other departments as needed
- Be attentive, friendly, helpful, and courteous to guests, homeowners, vendors, and other employees at all times
- Provide administrative support as needed to assist with projects and goals
- Perform other duties as assigned.
Benefits
- Company offered insurance including medical, dental, vision, and life
- Retirement savings plan with profit sharing opportunities
- Paid time-off and select holidays
- Training and opportunities for advancement
Requirements
- Willing to work a flexible schedule including some weekends and holidays.
- Minimum one (1) year of experience in the hospitality industry or comparable service environment. In-depth customer service experience a plus.
- High school diploma/G.E.D. required. Bachelor's degree or at least 2 years post-secondary education preferred.
- Ability to handle the stress of a fast-paced, high-demand, customer-focused environment.
- Strong computer skills and the ability to learn new technology systems quickly and effectively
- A high-level of independence, initiative, flexibility, and resourcefulness
- Exceptional written and verbal communication skills, including excellent telephone etiquette
- Demonstrate a passion for customer service and the ability to answer questions and resolve issues
- Possess a high degree of integrity and confidentiality
- Successfully work in a team environment
- Have reliable transportation to and from work and pass a criminal background check
Competencies
- Customer Focused
- Detail Oriented
- Problem Solver
- Technical Expertise
- Organizational Skills
- Analytical Skills
- Adaptability/Flexibility
- Autonomous/Self-Directed
- Integrity
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $15