Associate Director of Clinic

OPERATIONS MANAGEMENT

1. Provide Administrative oversight to the daily operations of the clinic
2. Ensure smooth daily operations and steady progress towards established clinic goals
3. Lead daily problem solving involving personnel, medical staff, patients, families and involving clinic operations
4. Keep open communication with providers and anticipates their needs
5. Develop standardized policies, procedures and changes in clinic operations when necessary or desirable, working collaboratively with other Slocum leaders and the COO.
6. Create and maintain comprehensive clinic operating policies and procedures manual.
7. Ensure compliance with regulatory and licensure authorities for clinic staff and services.
8. Ensures standards of patient care through QA monitors
9. Take a lead role in identifying, investigating, and resolving patient complaints.    

PERSONNEL MANAGEMENT

1. Responsible for overall management of supervisors and management of the following departments in the Practice.
   • Medical Assistants
   • Scribes
   • Care Coordination team
   • Triage Nurses
2. Responsible for on-going performance evaluation, guidance and development of personnel 
3. Provide coaching, training, guidance and support to promote success of management and staff.
4. Provide opportunities for growth and development of clinic staff
5. Conduct yearly performance evaluations of assigned staff. 
6. Holds staff meetings to provide opportunities for participative planning 
7. Responsible for the appearance and professionalism of assigned staff and ensure compliance with the Code of Conduct and Dress Code policy by holding the team accountable. 

PLANNING / FINANCIAL MANAGEMENT

1. Evaluate and revise operating procedures to improve the efficacy of patient flow throughout the practice.
2. Study and make recommendations for improving patient access to the practice and minimizing patient waiting times.
3. Participate in management long-term other planning activities.  Be able to forecast resource requirement for implementation of practice goals and objectives.
4. Prepare annual operating and capital budgets with assistance from Supervisors/Leads for areas of responsibility that reflect the on-going operational requirements of the Practice and new goals and objectives as directed by the COO.
5. Prepare monthly analysis of budget variance reports.  Implement operational changes to maintain compliance with budget objectives.
6. Responsible for the maintenance and/or make recommendations for replacement or addition of fixtures, equipment, or tenant improvements needed to improve operational performance and clinical outcomes.
7. Responsible for OSHA compliance for the clinic.