Medical Assistant Supervisor

Supervises and coordinates the duties of medical assistants and ward clerks and the overall flow of patients through the clinic area of Slocum Orthopedics.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Staff Supervision:

• Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review.
• Orients new staff and ensures that training and education needs are met.
• Approves final weekly staffing schedule for assigned staff.
• Mentors and coaches new and existing staff.
• Ensures scheduling of regular in-service education meetings for staff
• Analyzes workflow of clinics and provides feedback/modifications as necessary
• Coordinates with Human Resources to provide disciplinary action, as necessary.
• Prepares and leads routine department meetings.
• Mediates conflict between staff members. Coordinates with Associate Director and HR as necessary.
• Serves on committees and attends meetings related to clinical operations
• Assists Associate Director of Clinical Operations with other duties as assigned.

Patient Focus:

• Speaks with patients regarding complaints involving:
  • Medical Assistants
  • Ward Clerks
  • Concern with physician- escalated concerns to be referred on to Clinic Associate Director
  • Delays or concerns in care
• Interface with triage in areas such as interactions with medical assistants and schedules
• Process improvement activities related to patient education and related topics

• A working knowledge of EMR/EHR, preferably in a clinic outpatient setting.
• A general understanding of the principles of continuous quality improvement in a healthcare setting.
• Ability to engage in public contact work.
• The ability to formulate policies and to interpret and explain those policies and procedures to others.
• The ability to think clearly, exercise sound judgment and to make independent decisions regarding the formulation and application of policies and procedures.
• Excellent oral and written communication skills.
• The maturity and tact necessary to deal effectively with patients, employees and physicians.
• Flexibility in thinking; able to easily adapt to internal and external business changes.
• A logical, highly organized mind. Be able to work independently with minimal direction and instruction.
• The ability to solve practical problems when presented with both concrete and ambiguous information.
• Excellent decision making skills and an ability to develop creative solutions.
• Dependability and punctuality.
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of common Microsoft Office applications such as Excel, Outlook, and Word.
• To be professional and courteous
• Prioritize work load daily, weekly and monthly

This is a full-time exempt position working onsite in Eugene, OR. Working hours are M-F 8-5 or similar schedule.

Slocum is an EEO/AA/M/F/Vet/Disability employer.