CUSTOMER SERVICE SUPPORT REPRESENTATIVE

About us

Smalley Steel Ring Company is the market leader in the industrial retaining ring and wave/compression spring manufacturing business. Our ingenuity, dedicated associates, engineering expertise, and technical ability are driving our success, holding over 50 years of manufacturing experience supplying the aerospace, automotive, and other industrial markets. We take pride in ourselves, the quality of our innovative products, our focus on continuous improvement, and the service of excellence that we provide to our loyal customers.

Smalley is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We aim to continuously build upon a culture of innovation, diversity and inclusion with a continued focus on the human in human capital.

Remember the last time you planned a vacation? You may have been nervous or excited to travel by air to your favorite destination. Well, your trip was made possible by the design and quality of Smalleys rings and springs! Our product plays an important role within various applications in the aerospace industry from engines, cabin applications to wheels and brakes. Check us out to see why we are the leading manufacturer for the aerospace industry and several other key industries such as medical, automotive, oil and gas!

What is in it for you?

From Bags Tournaments to Spirit Days to an Annual Walk for Cancer Awareness, we believe in fostering a fun, collaborative, and diverse work environment that supports one another and our communities.

Smalley Values

Teamwork, Integrity, Trust, Respect, Accountability, Empathy, Commitment, Humility, Communication and Quality.

Job Summary

We have an opening for a Customer Service Support Team Member in our Customer Service Department! The CSS will perform a wide range of administrative and clerical support activities for the Customer Service department. The CSS will ensure the efficient and smooth flow of incoming purchase orders as received from customers via email, portals, EDI, fax, and mail directly to CSRs for processing or into delegation bins. The CSS team members are responsible for managing the general department shared email inbox with the appropriate urgency, etiquettes, and follow through necessary to appropriately address all received emails and/or make sure items are forwarded to the right recipients. The CSS is required to be a customer service oriented individual who possesses the innate ability to manage multiple tasks, prioritize, organize and communicate with all levels of internal and external staff/customers.

Responsibilities:

• Provide support within the Customer Service department by organizing, prioritizing and managing incoming purchase orders and related customer service correspondences. This includes, but is not limited to:
  • Retrieval of customer orders via the general email inbox
  • Retrieval of orders and acknowledgement of orders via customer portals
  • Urgent/Expedited/Hot PO management and delegation
  • Stamping, logging, sorting and prioritizing POs either directly to a CSR for entry or into delegation bins
  • Miscellaneous mail processing
  • Customer status reports/correspondences
  • Setting up new and maintaining customer account information
• Email Inbox management
• Interacting and working closely with CSS teammates, CSRs, TLs, Supervisors and Manager, as well as interacting and consulting with individuals from various other departments
• Building sustainable relationships of trust through open and interactive communication with both internal and external customers
• Following communication procedures, guidelines and policies
• Special projects and all miscellaneous duties as assigned

Requirements:

• High school diploma required
• Previous experience in a customer service or administrative setting preferred
• Experience working with MS Office, Outlook, AS400, and EDI system preferred
• Must be authorized to work in the US on a permanent basis

What we offer

Smalley offers a competitive compensation and benefits package, including 401(k) savings plan with company match; profit sharing, health, dental, vision. Company paid life insurance, STD and LTD; supplemental life insurance, tuition reimbursement, paid time off, and 10 company paid holidays.

EEO/Affirmative Action

Smalley is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

To learn more about our company, please visit our website at: www.smalley.com/careers

LinkedIn: https://www.linkedin.com/company/smalley-steel-ring-co

Facebook: www.facebook.com/smalleysteelring

Twitter: twitter.com/ringsandsprings

*Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.