What are the responsibilities and job description for the Customer Retention Specialist position at Smart Home Technologies?
Overview
We are seeking a dedicated and proactive Retention Specialist to join our team. This role is essential in maintaining strong relationships with our clients and ensuring their continued satisfaction with our services. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and a passion for helping others. As a Retention Specialist, you will play a key role in identifying client needs, addressing concerns, and implementing strategies to enhance client loyalty.
Duties
- Engage with clients through various communication channels to assess their satisfaction and address any issues.
- Conduct follow-up calls and emails to ensure clients are receiving the support they need.
- Utilize data entry skills to maintain accurate records of client interactions and feedback.
- Collaborate with sales and customer service teams to develop retention strategies tailored to individual client needs.
- Provide exceptional client services by resolving inquiries promptly and professionally.
- Monitor client accounts for potential churn signals and proactively reach out to mitigate risks.
- Maintain a high level of phone etiquette while communicating with clients.
- Assist in the development of retention programs aimed at enhancing customer loyalty.
Skills
- Strong sales acumen with the ability to identify opportunities for upselling or cross-selling services.
- Proficient in office tasks including data entry and documentation management.
- Excellent command of English; multilingual abilities are a plus.
- Experience in cash handling is beneficial.
- Exceptional client services skills with a focus on customer satisfaction.
- Outstanding phone etiquette and communication skills, both verbal and written.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us as a Retention Specialist where your contributions will directly impact our client's experience and our company's success!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Ability to Commute:
- Springville, UT 84663 (Required)
Ability to Relocate:
- Springville, UT 84663: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18