What are the responsibilities and job description for the Service Desk Personnel position at Smart IMS?
Job Title: Service Desk Personnel
Job ID: 61848
Position Type: In Office Position Monday thru Friday
Maximum Submissions - 5
Work Location: 7500 Volkswagen Drive Chattanooga, TN 37421
Bill Rate - $40/hr
Pay Rate – 30/hr on W2.
Submission Deadline: 12/8/2023
Position has no listed skill matrix or attached RTR format.
Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required. Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management:
Able to navigate Different Organizational Units (OU)
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external
VPN
LTE
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
RDP
TEAMs
Webex
Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
Job ID: 61848
Position Type: In Office Position Monday thru Friday
Maximum Submissions - 5
Work Location: 7500 Volkswagen Drive Chattanooga, TN 37421
Bill Rate - $40/hr
Pay Rate – 30/hr on W2.
Submission Deadline: 12/8/2023
Position has no listed skill matrix or attached RTR format.
Must be able to lift at least 50 pounds.
Must be able to walk at least 1 Miles daily.
IT Call Center Experience preferred - Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required. Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management:
Able to navigate Different Organizational Units (OU)
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external
VPN
LTE
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
RDP
TEAMs
Webex
Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
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