What are the responsibilities and job description for the Field Manager - Pet Service Company position at Smart Paws Chicago?
Company Description
Smart Paws is one of Chicago's largest pet service and dog walking companies. Last year we were voted 'Best Dog Walkers of 2016' by the Chicago Reader.
Job Description
Are you a people person? Do you love pets? Do you command authority when you walk into a room? Do you wake up every morning and think to yourself, "I'm a winner"? Is your attention to detail so strong you should be an Engineer for Boeing? If you answered yes to all these questions we may have the job for you!
We're an established pet care business seeking a Full Time Field Manager to oversee and support a team of dog walkers and pet sitters. We were founded just a few years ago and have already become one of Chicago's largest dog walking companies, and we're constantly expanding. We're looking for an experienced and enthusiastic person to help manage our team!
Some days are super slow and you might not have to leave the office, other days are very busy and you’ll be out assisting the dog walkers. In-the-field dog walking will occur when demand surpasses the ability of our dog walking staff.
This is a very independent job. You must be able to problem solve on your own with little outside intervention. The responsibilities include managing a high volume of scheduled visits and coordinating team member communication. This position requires someone who is organized, detail-oriented, graceful under pressure, and amazing at managing people.
If you're still reading this I must have piqued your interest, so let’s get down to the dirty details and responsibilities of the Field Manager:
The Field Manager is responsible for handling a team of skilled team members. He/she primarily acts as a liaison between the Account Manager and team member to enhance the quality of services that are being provided. The Field Manager makes sure that the work is delegated properly to team members so that services are being rendered efficiently.
Key Distribution-
The Field Manager is responsible tagging, organizing, and distributing client's keys to the appropriate team members in a timely manner each day.
Dispatching-
The Field Manager must approve visit requests online and assign the appropriate team member to each visit. They must make sure that the work is delegated properly so that efficient services are being rendered to the clients.
Scheduling-
The Field Manager is in charge of scheduling team members according to the level of client demand. He/she must adjust the routes of team members daily whenever there is a surge or decline in client visits.
Monitor/Supervise Team Members-
The Field Manager must continually monitor all team members to ensure they're meeting company standards and communicate with team members to discuss any issues brought up by the client.
Hiring & Training Team Members-
The Field Manager is responsible for sifting through job applications and interviewing candidates. Two to three times a month the Field Manager will hold training sessions to introduce new team members to the Smart Paws family.
We’re a quickly-growing startup with four full time office staff members. You will be managing a team of dog walkers and pet sitters that varies in size, anywhere from 15-30 people that will continue to grow as the company grows.
***Must have a reliable car and live in Chicago***
Full Time Salaried Position
$36,000/year
7-14 Paid Vacation Days/year
Unlimited Paid Time Off (Ex: sick days)
Gas Reimbursements
- $250 Entertainment Allowance/year. Want to attend a sporting event or music festival? The yearly entertainment allowance allows you to do so for free!
Qualifications
Bachelor Degree
Additional Information
We’re a quickly-growing startup with four full time office staff members. You will be managing a team of dog walkers and pet sitters that varies in size, anywhere from 15-30 people that will continue to grow as the company grows.
***Must have a reliable car and live in Chicago***
Full Time Salaried Position
$36,000/year
7-14 Paid Vacation Days/year
Unlimited Paid Time Off (Ex: sick days)
Gas Reimbursements
- $250 Entertainment Allowance/year. Want to attend a sporting event or music festival? The yearly entertainment allowance allows you to do so for free!
Salary : $36,000
