What are the responsibilities and job description for the CSO I (PT) position at SMART?
Customer Service Operator I Part-Time (CSO I PT)
Department: Operations
Section: Connector Services
Union: Teamsters Clerical
General Summary
Under the direct supervision of the Supervisor of Connector Services, the Customer Service Operator I receives telephone calls, books connector reservations, and provides schedule and fare information to the general public. The operator checks to determine the best available route and transportation mode to meet a customer’s travel needs.
Duties and Responsibilities
- Responds to customer calls and inquiries to provide information regarding connector and other transportation services, fare information, and booking of routine reservations.
- Identifies the more complex reservation requests which cannot be booked routinely and forwards to appropriate personnel.
- Receives and records customer complaints and forwards to supervisor.
- Maintains courteous, friendly, and professional customer relations.
- Processes and files reports and records.
- Updates and maintains map books and other reference materials.
- Refers callers to other SMART transportation services when such services are better suited to meet customers' needs.
- Maintains internal contact with SMART division staff.
- Maintains neat and clean work area.
- May be assigned special projects.
- Performs other related duties as directed.
Knowledge, Skills and Abilities
- High School graduate or commensurate.
- Three years general office experience with exposure to telephone information operations desirable.
- Must have knowledge of the service areas.
- Must be able to use maps and street directories proficiently.
- Ability to perform mathematical calculations and maintain clear and legible reports.
- Strong human relations skills and desire to work with the public.
- Ability to speak clearly and distinctly.
- Must have experience relative to department functions.