Job Description

Smile Avenue Family Dentistry is excited to announce a new opening for a dedicated and experienced Dental Treatment Coordinator. This full-time position is an exceptional opportunity for a skilled individual to contribute to our thriving dental practice. Located in the heart of our community, Smile Avenue Family Dentistry has a reputation for delivering excellent dental care in a welcoming and patient-focused environment. We emphasize a team-oriented atmosphere that values the wellbeing and satisfaction of our patients.

As a Dental Treatment Coordinator, you will play a crucial role in the smooth operation of our practice. This position is not eligible for remote work, as the nature of the job requires direct, in-person interaction with our patients and staff to effectively manage dental treatment plans and services. We’re looking for a professional who can blend excellent communication skills with effective organizational methodologies to provide exceptional patient care and service.

Duties and Responsibilities

• Act as the first point of contact for patients, making them feel welcome and addressing their dental concerns.
• Explain dental treatment plans and options to patients, ensuring they understand the scope and benefits of the procedures.
• Coordinate and schedule appointments, working closely with dentists to ensure efficient use of their time.
• Verify and interpret patient insurance coverage to provide clear information concerning benefits and out-of-pocket costs.
• Follow up with patients after treatment to ensure satisfaction and to manage further appointments or treatments as necessary.
• Maintain accurate and up-to-date patient records within our dental practice management software.
• Discuss payment options and facilitate processing of payments and billing.
• Work collaboratively with the dental staff to improve patient care and office protocols.
• Handle patient concerns and issues with discretion and professionalism, providing solutions that align with practice policies.
• Educate patients on maintaining good oral health and the implications of treatment plans.
• Participate in regular staff meetings to stay informed of new practices and to suggest improvements.

Requirements

• Prior experience in a dental office or similar healthcare setting (1 years preferred).
• Familiarity with dental terminology, insurance verification, and treatment planning.
• Excellent customer service skills and a friendly, empathetic demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency with dental practice management software (Open Dental) or willingness to learn.
• High school diploma or equivalent; additional certification in dental office administration is a plus.