Branch Manager

Description

Job Summary:

Manage the operations and sales efforts of a Smith Turf and Irrigation branch that distributes equipment for residential and commercial usage. The products offered at this branch include but are not limited to the following items:  irrigation, outdoor lighting, water garden, drainage, and floating fountain/aerator systems. If it is a full line branch then mowers, debris equipment and handheld power tools are also sold.  The full line branch includes a service shop as well.

Essential functions:

· Increasing sales while achieving the company goals on gross margin

· Manage store employees

· Setting staff work schedules and minimizing overtime

· Oversee the service writer and shop operations to achieve the company objectives

· New and existing employees training

· Keeping the team motivated

· Keep the team updated on all sales and service updates and initiatives

· Observe employee interaction with customers and other team members, so we can coach them on best practices 

· The store manager is responsible for the proper processing of all rebates

· Manage delivery driver and schedule

· Attain the company goals on service center performance

· Monitor margins with the team 

· Check cash and tickets from each drawer used daily 

· Attack anything that crosses our paths daily and in a professional manner 

· Monitor inventory levels and manage dead/obsolete inventory

Additional Responsibilities:

· Make sure employees are following safety procedures

· When needed assist at parts counter and with sales

· Listen and react to customers issues to ensure an environment of being easy to do business with 

· Keep customers updated with all promotions and sales initiatives

· Assist STI Outside sales team with customers needs

· Work local shows and events

· Monitor and order whole goods  

· Manage S&R clerk to make sure parts are ordered and received as needed

· Keep the floor stocked, well merchandised, and clean ensuring the branch appearance is excellent inside and outside 

· Work with team regarding parts issues such as margins and non stock items needed

· Ensure daily cycle count is done

· Attend vendor meetings for updates on equipment, parts, and programs as needed

· Monitor sales bulletins from vendors to get parts and equipment specials

· Weekly 5 to 10 minute "Stand up" meeting with the team 

Knowledge, Skills, Abilities:

· Ability to follow written & oral instructions

· Ability to establish & maintain effective working relationships with customers & co-workers

· Ability to multi-task & attend to details

• Knowledge of landscape      products, irrigation, & power equipment and parts 

· Working knowledge of Microsoft office, outlook

· Understand basic warehousing operations and language (difference between pick-ticket, invoice, packing list, order acknowledgement, etc.) 

Minimum Requirements:

• Good interpersonal skills
• Ability to deal tactfully with the public
• Working knowledge of computers
• Ability to lift 75 pounds