What are the responsibilities and job description for the Appointment Scheduler position at Smithfield Orthodontics?
Overview
We are seeking a detail-oriented and organized Appointment Scheduler to join our orthodontic team. The ideal candidate will be responsible for efficiently managing patient appointments, coordinating with medical staff, and ensuring smooth clinic operations. This role requires excellent communication skills. Previous experience in medical office management, front desk support, or healthcare scheduling is highly preferred but not necessary.
Duties
- Schedule patient appointments accurately.
- Manage patient check-in and check-out processes, ensuring proper documentation review and data entry.
- Handle phone inquiries with professional phone etiquette across multi-line phone systems.
- Maintain and update patient records, ensuring compliance with HIPAA regulations and health information management standards.
- Coordinate with medical staff to optimize appointment flow.
- Manage appointment rescheduling or cancellations efficiently while maintaining excellent customer service.
- Provide exceptional patient service by addressing inquiries professionally and courteously.
Requirements
- Exceptional communication skills with professional phone etiquette.
- Ability to maintain confidentiality in compliance with HIPAA regulations.
- Prior clinic or dental office experience is preferred but not required; training will be provided for specific systems used. This role offers an opportunity to work within a supportive orthodontic environment where attention to detail and excellent patient service are valued highly. The Appointment Scheduler plays a vital role in ensuring efficient clinic operations while providing a positive experience for patients and staff alike.
Pay: $15.00 - $17.00 per hour
Expected hours: 32.0 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $15 - $17