Customer Service Rep

Summary Under the general direction of the Customer Service Supervisor, this position is responsible for responding to purchase orders, order statuses, and general inquiries. Customer Service Representatives coordinate information between procurement, manufacturing, and the customer. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities.

Essential Duties and Responsibilities

• Serves as a liaison between management, sales, production, purchasing, and customers concerning the processing of requests and purchase orders
• Processes customer complaints regarding quality tolerance, specifications, and delivered condition of products according to company procedure
• Maintains a good working relationship with various internal departments to insure a professional and complete presentation to the customer
• Manages customer schedules and requirements
• Processes exceptions according to company policy and/or procedure
• Partakes in business review meetings to ensure customer satisfaction
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Consistently, regularly and predictably at work and on time
• Other duties may be assigned as needed

General Requirements

• Uphold organizational values of Passion, Integrity, Respect, Ownership, Customer Focus, & Ethics
• Takes a professional and tactful approach when interacting with co-workers, customers, and clients
• Possess and develop skills required for the position
• Effectively communicate via spoken and written means, as well as in one-on-one and group settings
• Ability to accurately interpret and follow written and verbal instructions
• Ability to work independently as well as a team
• Ability to adapt to changing situations
• Proactively identify opportunities for process improvement; efficiency, safety, quality, production, and cost savings
• Ability to utilize applicable computer software programs
• Ability to apply common sense reasoning and problem solving skills
• Maintain and promote a clean, FOD free, and organized work area.
• Be safety-minded and follow all company policies, safety policies & procedures, and practice safe work habits. Such as, but not limited to; use of proper PPE, safe lifting techniques, and building security.
• Attend all meetings and trainings as scheduled

Education, Certifications, Licenses, & Registrations

Bachelor's degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.