What are the responsibilities and job description for the Scale Clerk position at Smurfit Westrock?
Scale Clerk is responsible for the shipping & receiving of products at a specific plant. Manages customer orders and truck distribution according to dispatch schedule and customer demand.
Primary Duties
- Learn relevant local and company requirements, rules and procedures. Strictly follows rules and guidelines and always uses the right procedure for the job. Promptly reports incidents, near-misses, and unsafe conditions or processes. SWR employees regardless of level, position or tenure are responsible for upholding the safety standards regulations and policies.
- Provide excellent customer service
- Consist of multiple responsibilities: answer phones, enter orders, dispatch trucks, order materials for plant, ship/receive products
- Utilize computer program to manage & coordinate the shipping & receiving of products for various customers/jobs
- Daily communication with Central Dispatch, customers, truck drivers and sales to effectively manage customer orders/jobs
- Communication with Plant Foreman, Loader Operator and Mill Operator to be able to coordinate the loading of products in trucks according to customer orders
- Direct and monitor trucks throughout the day- Provide good clear directions to truck drivers for timely deliveries
- Resolve any issues or problems that may arise during the transportation of materials to ensure all loads reach their destination
- Manage cash/account sales and reconcile cash at end of shift
- Complete all reporting and paper work at end of shift
- Coordinate and communicate any changes to the dispatch schedule according to customer's needs
- Meet daily customer satisfaction demands by successfully completing all customer orders
- All other duties as assigned
Qualifications:
Job Qualifications
- Bilingual(English/Spanish) is strongly preferred
- Data entry skills
- Telephone skills
- Good listening & verbal communication Skills
- Dependable, be able to Multi-task, self-motivated
- Knowledge of roads & highways (Key-Maps), reliable transportation
- Knowledgeable in: Excel, Word, email, internet, GPS Units
- Experience: 1-year Dispatching /Scales, familiar with ticketing/Dispatching computer program, experience
EEO Statement
Smurfit Westrock is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, age, marital status, disability, genetic information, status as a Vietnam Era, disabled veteran, special disabled veteran, Armed Forces Services Medal Veteran, recently separated or other protected veteran. Smurfit Westrock also complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination in places where Smurfit Westrock operates.
