What are the responsibilities and job description for the IT Support Technician position at SNB?
At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.
JOB DESCRIPTION:
The IT Support Technician will provide technical advice and support to assist staff throughout the entire corporation in effectively using computer software and hardware. This individual relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems. This individual also documents, tracks, and monitors the problem to ensure a timely resolution. Key responsibilities include:
- Provides courteous and professional telephone, face-to-face, and online support to employees in accordance to our Service Standards and Guidelines.
- Identifies hardware and software needed to provide business solutions, assists in the customization and adaptation of new and existing programs to meet users’ requirements.
- Installs and downloads appropriate software.
- Connects users to networks and provides initial training in equipment and applications.
- Installs and sets up IT hardware.
- Writes reports describing outcomes, sometimes for publication.
- Communicates with vendors and programmers to resolve problems and gain information.
EDUCATION AND EXPERIENCE:
- Previous help desk experience or working in an IT support role preferred.
- Working knowledge of Microsoft Windows as well as various business software programs.
- Experience with workstations, desktop and network printers, and peripherals.
- 4 year college degree or related work experience
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Service-oriented, polite, and respectful
- Advanced problem-solving and analytical skills
- Ability to take direction and instruction and follow through independently until project completion
HOURS:
Regular business hours, Monday through Friday.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
https://www.snbonline.com/about/employment-opportunities
LOCATION:
Sioux City, IA
Main Bank