What are the responsibilities and job description for the Automotive Service Writer position at Snider Automotive?
Overview
We are seeking a dedicated and detail-oriented Service Writer to join our team in the automotive service industry. The ideal candidate will serve as the primary point of contact for customers, ensuring that their service needs are met with professionalism and expertise. This role requires strong communication skills, a solid understanding of automotive repair processes, and a commitment to providing exceptional customer service.
Responsibilities
- Greet customers and assess their service needs, providing accurate information regarding services offered.
- Document customer concerns and relay them to the service technicians for efficient diagnosis and repair.
- Prepare detailed estimates for repairs and services, ensuring clarity and transparency in pricing.
- Maintain accurate records of customer interactions, services performed, and follow-up communications.
- Coordinate with service technicians to track the progress of repairs and keep customers informed.
- Handle customer inquiries and resolve any issues related to service or repairs in a timely manner.
- Promote additional services based on customer needs and vehicle condition while maintaining ethical standards.
Experience
- Previous experience as a Service Writer or in a similar role within the automotive industry is preferred.
- Familiarity with automotive diagnostics, tire service, and brake systems is advantageous.
- Strong background in customer service with excellent communication skills.
- Knowledge of auto estimating processes and automotive repair terminology is essential.
- Ability to work collaboratively with service technicians and other team members to ensure high-quality service delivery.
- A passion for the automotive industry and a desire to stay updated on the latest trends and technologies.
Join our team as a Service Writer where your expertise will contribute significantly to our commitment to customer satisfaction and quality automotive service.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- No weekends
Experience:
- Service writing: 2 years (Preferred)
Ability to Commute:
- Madison, TN 37115 (Required)
Work Location: In person
Salary : $60,000 - $80,000