Sales and Catering Coordinator

Summary  

As the Sales and Catering Coordinator, coordinating between sales and all hotel departments to ensure quality service and compliance with policies and procedures, you will be responsible for short- and long-term planning and day-to-day operations of the group sales department to achieve customer satisfaction, and meet/exceed sales, revenue and profit objectives. You will assist the Sales and Catering Manager in preparation of the marketing, advertising, tradeshows, sales plans, programs and annual budget; manage expenses within approved plans and budgets. 

 Duties/Responsibilities

• Primary responsibilities are to support the Sales and Catering team
• Route sales inquiry calls to the appropriate Sales and Catering Leader. 
• Maintain data management systems Delphi and VS1. Utilizing the database systems to track and manage information for clients.
• Administers all group arrivals at Hotel. 
• Service all walk-in and existing clients to maintain and increase the hotels client base and to achieve rental, sales, and service revenue goals. Conduct property site tours and outside sales calls as needed to create a trusting relationship with clients.
• Ensures client satisfaction by following up on booked business in a timely manner to confirm the hotel is meeting the client’s needs. Maintains contact with previous clients to determine future business needs.
• Work with clients in making catering menu selection recommendations and estimates to maintain client’s budget and catering minimum as outlined in the sales agreement. Upgrade and upsell menus and services to achieve highest possible revenue. 
• Gather details for events and ensures that all documentation is complete and correct for existing and prospective clients. Prepares group resumes, utilizing the database system to track and manage information for clients. 
• Check function room setup prior to group’s arrival to ensure all is in order for group activities. 
• Work with Sales, Food & Beverage, and IT department to verify all required items are at function space as requested.
• Finalize the details of the group/event once contracted, to include but not limited to, Food & Beverage, audio visual, set up, and other requests.  Ensure this is properly documented on BEO’s signed by authorized representative and communicated to staff.
• Communicates event details to appropriate departments in an efficient and effective manner.
• Responsible for supporting the Sales team, in-house sales, special client requests, as well as various administrative and telemarketing duties.
• Reading and understanding the sales agreement. Must be able to review and discuss with clients. 
• Prepare proposals and contracts.
• Oversee all aspects of the guestroom booking process: Make all group block reservations, monitor cut-off dates, revisions, cancellation, monitor pick-up, generate pick-up reports.  Update details for guestrooms needs as specified by the authorized contact. 
• Work with Catering, Food & Beverage, and IT department to relay any required items requested.
• Responsible for supporting the Sales and Catering Leaders, special client requests, as well as various administrative and telemarketing duties.
• Participates in yield management meetings, to update committee on status of group room blocks.
• Maintains a working knowledge of SCR room rates, types, locations, package plans, special features, golf, information on all outlets, hours of operation, and various local attractions, in order to advise guests of same, whenever possible.
• Effectively communicate with all levels of management. 
• Provide exceptional service to ensure that internal and external client needs are met in an efficient and timely manner. Work to resolve client complaints, problems or challenging issues to maintain and exceed quality client service and satisfaction. Make appropriate recommendations to improve the client relationships and experience with Soboba Casino Resort.

• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Utilize and maintain multi-passenger golf carts for special events and cross-property transportation.
• Perform special projects and other responsibilities, tasks, or duties as requested. 

 Performance Requirements 

• Strong computer skills and experience in MS Office.  
• Must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.  
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• High School Diploma or GED equivalent required. 
• Must be 21 years of age, or older.   
• Ability to verbally communicate effectively with guests and co-workers
• Experience in food service related to banquets and banquet menus preferred. 
• Computer proficiency required (Excel, PowerPoint, Microsoft Word and Outlook)
• Strong Customer Service Skills
• Hotel experience preferred
• Must be able to provide evidence of eligibility to work in the United States of America   

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 

• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits 

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 

• 401k Plan 
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance 
• Medical, Dental & Vision paid for the employee 
• Employee Assistance Program 
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) 
• Paid Time Off 

 Soboba Casino Resort Team member Recognition including, but not limited to: 

• Reward and Recognition Program (Quarterly, and Annually) 
• Team member Incentives