What are the responsibilities and job description for the Provisioning Analyst position at Software Guidance & Assistance, Inc. (SGA, Inc.)?
Software Guidance & Assistance, Inc., (SGA), is searching for a Project Manager (Provisioning) for a Contract assignment with one of our premier SaaS clients in Lehi, UT . This is a hybrid role.
Responsibilities :
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Responsibilities :
- Successfully provisions and delivers products to customers
- Focused attention and analysis on customer requests to ensure fulfillment and responses are accurate and supportable
- Identify ways to improve processes and effectively provide the best customer experience
- Write and execute test plans (manual and automated) and analyze results
- Report bugs and work with development team on resolution
- Triage issues and analyze to determine next steps
- Build strong relationships with business partners and stakeholders
- 3 years of relevant professional experience
- Excellent communication and time management
- Ability to think and execute in a fast-paced environment
- Detailed oriented and thorough
- Be a self-starter that thrives on asking thoughtful questions and connecting the dots
- Working knowledge of standard software applications (PowerPoint, Excel, Word, Acrobat)
- Experience with Visio and Jira a plus
- Ability to deal with ambiguity.
- Knowledgeable about the subscription business model
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
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