General Manager

Hotel General Manager

This is a hands-on hospitality management role in which you will have full responsibility for maintaining the hotel’s high brand standards of excellence. The General Manager is responsible for the oversight of daily operations of the hotel along with managing a team of employees and ensuring that our rigorous quality and cleanliness standards, as well as our commitment to world-class guest service, are consistently upheld. You will take full ownership of your hotel and make sure that the business remains profitable and that guests are delighted by their stay.

General Manager specific duties include, but are not limited to:

· Ensuring a consistently positive and memorable guest experience

· Participate in the sales efforts by knowing key accounts, meeting with potential and current clients, and actively selling rooms

· Conducting curb-to-room property walks to identify and monitor repairs and/or housekeeping needs.

· Selecting, orienting, training, and managing your team of employees

· Handling all assigned P&L responsibilities and ensuring the consistent profitability of your property

· Ensuring preventative maintenance schedules are completed

· Implementing payroll and inventory cost control policies and procedures

· Ensuring the highest levels of quality and customer services are being delivered

· Managing vendor relationships

Competencies:

Action Oriented – Demonstrates a commitment to effective job performance by taking action on one’s own and following through to get the job done.  Effectively manages multiple priorities with a results-oriented sense of urgency.  

Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.

Conflict Management – Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.

Dependability and reliability– Displays responsible behaviors at work:  attendance and punctuality, attention to details, following directions, and fulfilling obligations.

Integrity – Displays strong moral principles and work ethic.  Behaving ethically, acting fairly, and taking responsibility.

Interpersonal Skills – Displays the skills to work effectively with others.

Professionalism – Maintaining a professional presence.  Demonstrating self-control, maintaining a professional demeanor and a positive attitude.

Skills/Qualifications:

• High school diploma or equivalent, College Degree preferred. 
• 2-5 years of prior Management experience in a hotel preferred.
• Good people skills for dealing with both staff and guests.
• Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system.  
• Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
• Must maintain a professional appearance and demeanor.
• Must maintain a valid state issued driver’s license. 
• Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequently bends, kneels, crouches.
• Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
• The employee must occasionally lift and/or move up to 25 pounds