What are the responsibilities and job description for the Hotel Greeter position at Soho House & Co?
The role…
At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.
A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable. You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.
Main Duties
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.
A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable. You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.
Main Duties
- Greets and directs all members/guests with open arms and in a hospitable manner
- Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
- Ensure any guest related concerns are addressed and action items have been set and a manager is notified
- Influence a fun and positive atmosphere by being approachable and professional
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
- Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
- Maintain a clean, sanitary, and safe work environment
- Controls traffic flow by directing foot traffic
- Maintains organization's stability and reputation by complying with legal requirements
- At least 1 year of experience in customer service focused role
- Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
- An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
- Friendly and approachable as well as proven written and oral communication skills
- Ability to work effectively under time constraints and deadlines
- Emotional control and professionalism
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.