What are the responsibilities and job description for the Safety and Quality Assurance Specialist position at SOL Transportation?
Who Are We
Sol Transportation is a growing company that provides specialized passenger transportation services in the San Diego and Los Angeles area. We are a customer service oriented company attending to the special needs of individuals with disabilities. We provide services to school districts, state and local governments agencies. It is our Mission “to provide reliable, accessible, high quality transportation service when and where you need it."
Job Description
The Safety and Quality Assurance Specialist (SQAS) is responsible for overseeing safety, compliance and training of personnel. The SQAS fulfills various roles such as hiring, training, evaluating and investigate accidents. The SQAS directs drivers, addresses regulations and safety procedures, identifies training requirements, and maintains documentation.
Specific Tasks
- Increases effectiveness by recruiting, selecting, orienting, training and coaching staff to fulfill all company’s goals and commitments
- Directly monitors drivers’ performance and daily operations
- Maintains quality service by establishing and enforcing organization standards
- Ensures that proper procedures are followed at all levels
- Assist in all daily operations
- Enforces safety rules and regulations
- Responds positively and quickly to customer concerns
- Addresses complaints, finds solutions and corrects potential problems
- Informs drivers of rules, regulations, laws, procedures and policies for the purpose of providing information, request follow-up action and/or implementing procedures
- Motivates and maintains a competent, well-trained and responsive staff
- Participates in meetings, in-service training and workshops for the purpose of conveying and/or gathering information required to efficiently and effectively perform job functions
- Schedules training and testing for the purpose of ensuring compliance with policies and established regulatory requirements.
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work
Minimum Requirements
- High School Diploma or equivalent (Bachelor’s degree preferred).
- 3 years managing experience
- Driver license in good standing
- K-4 required at time of application
- Must clear background check
- Must pass pre-employment drug testing
Desirable Qualifications
- Certified CPR/Fist Aide trainer
- Transit / NEMT training education
- Leadership training
- Customer Service training
- Passenger Safety Transportation training certificate
Skills and Knowledge
- Excellent verbal and written communication skills
- Ability to define problems and make sound judgments
- Ability to provide verbal and written directions
- Ability to follow directions
- Excellent record-keeping and organizational skills
- Ability to work as a team or independently
- Strong attention to detail
- Ability to multi-task and prioritize
- Ability to make prompt decisions
- Strong customer service skills
Work Remotely
- No
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Experience:
- Recruiting: 2 years (Preferred)
- Quality assurance: 2 years (Preferred)
Work Location: One location