Branch Experience Manager

Solarity Credit Union is seeking a full time Branch Experience Manager!

(Bilingual Required)

We're not just looking for another Team Member.

We're looking for a Branch Experience Manager who strives to make our member's lives better. We are looking for someone who gets excited about building relationships with our members and non-members alike, identifying their needs, asking for their business, and providing extraordinary customer service by putting members at the center of our universe.

Do you want to be a member of our purpose driven culture who are lifelong learners, high performers, and can be their authentic selves? Are passion, impact, and courage core values that resonate with you? Do you embrace Solarity's purpose of being Member Obsessed? If so, we are excited to hear from you!

Join our team and become a Solarian! We provide training, career advancement, and growth opportunities. We have highly motivated, passionate co-workers who are committed to your success and a strong, inclusive company culture that loves it when you speak your mind.

Your purpose -The Branch Experience Manager places members at the center of our universe, and makes members feel valued and impressed with how easy it was to accomplish their goals. You lead a Team that provides exceptional experiences, while simultaneously collecting feedback and identifying pain points that create friction - and bringing those findings forward to be identified and addressed. You will manage all matters of operational significance in the branch to ensure efficiency and compliance, developing a skilled team through effective coaching, training, and leadership that upholds Solaritys commitment to Member Obsession at all times. Impart strategic thought and foresight for long-term planning and success and communicate those directly with Senior Management and department leaders. You will create future branch leaders through staff development to ensure Solarity's vision and mission are executed with operational excellence at every touch point.

The Cultural Fit

If the following Core Values resonate with who you are in your life, this might be the perfect fit for you:

• Courage: Having the fortitude to remain accountable, maintain the self-esteem of teammates and having the confidence to make decisions based on good judgment.
• Impact: Pursues meaningful results to make a positive difference, not satisfied with the status quo, and you want to constantly exceed the expectations of members and coworkers.
• Passion: You have a member-obsessed mindset and bring energy and focus to all aspects of your job. You are interested in celebrating wins of others, and constantly embrace organization initiatives and change!

A Day in the life of a Branch Experience Manager:

Although each day will be a different adventure in this role, here's a snapshot of what a day could look like:

• Have a huddle with your team and serve as role model, championing, training, and holding staff accountable for living up to the Four Measures of Member Obsession.
• Ensure that staff use systems to accurately serve members and maintain records, including core banking, CRM and other workflow tools.
• Plan and direct branch operations to pass all audits, mystery shops, and organizational objectives in alignment with strategic plan.
• Write, edit, and/or communicate all physical location procedures.
• Meet with the Branch Experience Guides to coach them and discuss their aspirations for growth and identify areas that they can work closely with you to prepare for the next step!
• Send a Solarian Salute for a member of your team that went above and beyond for one of our members by constantly looking at transactions through their member-obsession lens.

If you love what you have read so far and meet the requirements below, we want to hear from you!

• 3 years of progressive experience in financial institution operations.
• 2 years of supervisory experience strongly preferred.
• Experience working in an environment focused on rapid growth and quick change.
• Bachelor's degree in business and or related field preferred.
• (Bilingual Required)

Compensation:

• A highly competitive pay range
• A comprehensive benefits package low-cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your HSA account.
• Generous paid time off allowances plus 12 paid holidays annually.
• A substantial 401k program with a match of up to 6% of your annual earnings.
• An employee wellness program including EAP coverage and gym reimbursement.
• An organizational culture that is committed to your success.
• Significant opportunity for career growth.
• A Supportive leadership team.
• Excellent member service-oriented culture.
• Annual salary range $74,259 - $116,032

EEO Statement:

Solarity Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Solarity Credit Union participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 509.248.1720, ext. 1520 for assistance.

Salary : $74,259 - $116,032