What are the responsibilities and job description for the IT Support Technician I position at Solarity?
The IT Support Technician I provides technical support for hardware, software, telephony, and all other related peripherals for internal and external customers. This position troubleshoots end user issues, creates detailed work logs in the company’s ticketing system, and participates in daily maintenance of company hardware, software, and IT assets.
Primary Responsibilities
About Solarity
Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.
We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.
Primary Responsibilities
- Provide support for internal and external customers related to hardware, software, telephony, and all other related peripherals.
- Serve as point of contact for all inbound Service Desk calls to gather basic information regarding issues and requests.
- Troubleshoot end user issues, escalating when appropriate.
- Create detailed work logs and process documentation in ticketing system.
- Provide daily maintenance of company hardware, software, and IT assets.
- Provide software administration functions for company and vendor software.
- Research and procure IT equipment and supplies.
- Install and deploy IT assets following department specific inventory processes.
- Actively participate in IT inventory asset management.
- Configure and maintain the Endpoint Patch Management and Anti-Virus solutions.
- Support wireless device deployments and configuration and maintenance of MDM.
- Support configuration and maintenance of telephony systems.
- Participate in rotating on call responsibilities.
- Comply with Solarity’s policies, procedures and guidelines.
- May be required to perform other related duties as assigned.
- 1 year of technical support experience or an Associate’s degree in related field required.
- Experience with the following beneficial: Active Directory, Exchange, Windows Deployment Services, telephony systems, iOS, Android, and Windows mobile devices.
- Ability to research, troubleshoot, and resolve technical issues.
- Ability to communicate effectively with technical and non-technical users.
- Strong attention to detail and problem-solving skills.
- Ability to organize time and projects efficiently and meet deadlines.
- Ability to adapt to changing needs and dynamics.
About Solarity
Solarity improves the accuracy, accessibility, and interoperability of electronic medical records through innovative, service-backed technology to capture and index healthcare documentation. Our solutions convert any healthcare document into properly formatted and indexed EMR data. Customers save time, improve efficiency, and enhance the value of their EMR investments while allocating labor resources more productively.
We have more than 50 years of experience managing documents for billing and treatment. Our customers rely on us for easily implemented, easy-to-use innovations that deliver powerful, always-improving results, as well as flexible delivery models for healthcare organizations of all sizes and specializations. For more information, visit www.SolarityHealth.com.