What are the responsibilities and job description for the Onsite IT Support position at Solarus Technologies?
IT Managed Service Provider seeking an IT Support Engineer to join their growing team.
This role will require 5 days onsite at a client location located in Pompano Beach, FL. The hours for this role are 7:30a - 4:30p. This is a non-negotiable.
ESSENTIAL FUNCTIONS
· Provide remote and onsite technical support to end users and clients.
· Create and maintain documentation as it relates to the systems configuration, mapping, processing, and service records for the client.
· Provide training to end users for all modified and new systems.
· Complete and implement technical support projects and tasks, as assigned.
· Concurrently work on multiple internal and external implementation engagements.
· Must be able to identify and resolve issues that would have a negative impact on job productivity.
· Ability to communication ideas in both technical and user-friendly language.
· Highly self-motivated and directed, with keen attention to detail.
· Proven analytical and creating problem solving abilities.
· Able to prioritize and execute tasks in a high-pressure environment.
· Strong client service orientation.
· Ability to work in a team-oriented, collaborative environment.
EXPERIENCE AND EDUCATION
· College Degree (Bachelors preferred) in Information Technology or Computer Science
· Certifications a plus, including AZ-900.
· Technical experience supporting and troubleshooting desktops, servers and applications.
· Technical experience supporting of networking equipment and infrastructure.
· Technical experience supporting Windows Server domain.
· Experience with Ticketing systems.
· Ideally external customer facing experience with the ability to communicate technical concepts.
· Strong work ethic and teamwork; “can do” attitude and desire to provide best service.
· Strong interpersonal, leadership and communicative skills.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do your salary requirements meet the salary range for this role?
- This role is 7:30 am to 4:30 pm, does this time work for you?
Education:
- Bachelor's (Required)
Experience:
- IT support: 2 years (Required)
Ability to Commute:
- Pompano Beach, FL (Required)
Ability to Relocate:
- Pompano Beach, FL: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $65,000