What are the responsibilities and job description for the Customer Service Representative position at Solis Health Plans?
**Position is fully onsite Mon-Friday, Bilingual in Spanish is required**
Location: 9250 NW 36th St, Miami, FL 33178
About us:
Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked, and each employee is valued.
Position Summary:
Responsible for assisting current members of Solis Health Plans with any OTC orders, questions, concerns or issues at the designated facility.
Key Responsibilities:
- Enters and documents Over the Counter Medication orders via phone, mail, or email for members into fulfillment data base.
- Enters all received OTC (Over the Counter) medication orders daily.
- Assists members with issues such as: OTC resolution, medication delivery status and related questions.
- Ensures accuracy of all documentation related to OTC orders.
- Follows-up with members in reference to any issues or complaints to ensure customer satisfaction.
- Communicates effectively with other professionals and support staff in order to achieve positive customer outcomes.
- Communicates with delivery personal (Dot Express, etc.) in regards to ensuring orders are distributed in a timely manner.
- Promotes and contributes to a positive, problem-solving environment.
- Assists customers, family members, medical centers and others with concerns and empathy; respect their confidentiality and privacy in order to communicate with them in a courteous and respectful manner.
- Complies with company policies and procedures and maintains confidentiality of member’s demographics in accordance with state and federal laws.
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
- Participates in meetings, trainings and in-service education, as required.
- Assists manager in other duties assigned as needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of a High School diploma or equivalent combination of education and experience.
- Minimum of two years of Customer Service experience with a preference of Healthcare.
- Efficient Data Entry and Typing Speed preferred
- Computer knowledge is required including experience with Microsoft Office.
- Ability to apply common sense understanding and carry out instructions.
- Ability to work effectively, independently and in a team environment.
- Excellent customer service skills.
- Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization.
- Must be patient in dealing with an elderly population and sympathetic to hearing and vision deficiencies.
- Must be self-motivated, organized and have excellent prioritization skills.
- Must be able to work in a fast-paced environment
- Fluency in Spanish and English required preferred
Supervisory Responsibility:
None
What set us apart:
Join Solis Health Plans as a Customer Service Representative and become a catalyst for positive change in the lives of our members. At Solis, you will be part of a locally rooted organization deeply committed to understanding and serving our communities. If you are eager to embark on a purpose-driven career that promises growth and the chance to make a significant impact, we encourage you to explore the opportunities available at Solis Health Plans. Join us and be the difference!