FOH Breakfast Support

JOB TITLE: Restaurant Host/Hostess  

DIVISION: Food & Beverage 

REPORTS TO: 

LOCATION: Solitude Village 

CLASSIFICATION: Part-Time/ Full-Time/ Seasonal/ Hourly 

POSITION:  Starts Nov. 23’ through May 24’

The Restaurant Host/Hostess is the first point of contact for guests as they enter a restaurant, providing a warm welcome and creating a positive initial impression. They manage guest reservations, seating arrangements, and ensure a smooth flow of customers in the dining area. The host/hostess plays a critical role in enhancing the overall dining experience by delivering excellent customer service and maintaining an organized front-of-house environment. 

SPECIFIC JOB REQUIREMENTS: 

• Excellent interpersonal and communication skills. 
• Strong organizational abilities and attention to detail. 
• Positive attitude and ability to remain composed during busy times. 
• Customer-focused mindset and the ability to create a welcoming atmosphere. 

• Proficiency in handling cash transactions and basic computer systems. 
• Multitasking capability to manage reservations, seating, and guest inquiries simultaneously. 
• Flexibility to work during peak hours, weekends, and holidays. 
• Previous experience in a customer-facing role, preferably in the hospitality industry. 
• High school diploma or equivalent; additional hospitality training is a plus. 

JOB DUTIES AND RESPONSIBILITIES: 

• Greet guests as they arrive with a friendly and welcoming demeanor. 
• Escort guests to their assigned tables, taking into account reservations, group sizes, and special requests. 
• Manage waiting lists and inform guests about estimated wait times. 
• Handle reservation inquiries, both over the phone and in person. 

• Maintain an accurate record of reservations, ensuring efficient use of available tables. 
• Confirm reservations in advance and communicate any special requests to the kitchen and serving staff. 
• Provide exceptional customer service by addressing guests' questions, concerns, and special requests. 
• Offer menu suggestions, information about daily specials, and assist with dietary restrictions. 
• Accommodate guest preferences and make appropriate seating arrangements. 

• Act as a liaison between guests and the kitchen staff, servers, and management. 
• Relay information about delays, changes in table availability, and special occasions to the appropriate teams. 
• Optimize seating arrangements to ensure even distribution of guests and efficient table turnover. 
• Maintain a keen awareness of the restaurant's layout and available tables to minimize wait times. 
• Keep the entrance area and waiting area clean, tidy, and well-organized. 

• Ensure menus are clean and available for guests as they arrive. 
• Assist in managing the flow of customers to prevent overcrowding. 
• Handle cash transactions for reservation deposits, if applicable, and manage any payment processing for waitlist guests. 
• Inform guests about ongoing promotions, special events, and loyalty programs to enhance their dining experience. 
• Manage difficult situations or customer complaints professionally and escalate issues to management as needed. 

The Restaurant Host/Hostess is an essential part of the dining experience, responsible for setting the tone for guests' visits and ensuring they feel valued and well taken care of from the moment they arrive. Their exceptional customer service and organizational skills contribute significantly to the overall success of the restaurant. 

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.