Medical Patient Care Coordinator

Job Overview
We are looking for a motivated and professional individual to join our team as a Patient Care Coordinator for a large functional medicine practice. Serving as the first point of contact for our patients, this role requires a blend of exceptional customer service, strong administrative skills, and a proactive sales approach. You play a key role in creating a positive and welcoming experience while promoting our services and supporting the clinic’s growth.

This position is vital to ensuring a smooth and seamless patient journey from the moment they step into our facility. As a Patient Care Coordinator, your responsibilities will include managing patient interactions, coordinating appointments, and providing administrative support to the medical team.

Responsibilities

• Greet and welcome patients warmly and professionally.
• Schedule and confirm appointments, manage patient flow efficiently.
• Answer and direct phone calls, respond to inquiries promptly and accurately.
• Maintain patient records accurately and confidentially within the electronic health record system.
• Assist patients with completing necessary forms and paperwork.
• Address patient concerns and resolve any issues that may arise.
• Actively promote and sell the clinic’s medical products and retail inventory.
• Assist medical staff with administrative tasks such as preparing charts, managing correspondence, and insurance verification.
• Ensure documentation is complete and up-to-date.
• Communicate effectively with patients about treatment plans and follow-up care.

Qualifications

• Bachelor's degree in healthcare, nutrition, or a related field.
• Understanding functional medicine principles or related field preferred but not required.
• Experience in a clinical setting, medical practice preferred or in a similar role (minimum 1-2 years preferred).
• Ability to effectively communicate complex medical information to patients and healthcare providers.
• Prioritizing patient needs and creating a supportive environment for their health journey.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong customer service orientation with a focus on patient satisfaction.
• Sales experience is a plus.
• Ability to work collaboratively within a team-oriented environment while maintaining a positive attitude.
• High attention to detail to ensure accuracy in patient records and scheduling.

Join our team as a Patient Care Coordinator where you can make a difference in the lives of our patients through exceptional care coordination!

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $20 - $30