Collections Assistant

SUMMARY

This position involves notifying and/or locating customers with delinquent Consumer accounts, and attempts to secure payment by following the proper and necessary procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

• Sorts, scans, and forwards correspondence, and general office duties. Must possess computer skills and be proficient in Word and Excel. Must possess excellent communication skills and telephone etiquette.
• Interactions with delinquent customers via telephone, mail and in-person, to encourage and effectuate prompt repayment of delinquent loan and overdraft accounts.
• Reviews  borrowers’ loan terms, conditions, payment history, and reasons for delinquency.
• Negotiates work-out agreements and payment plans, and counsels borrowers on options available to assist them in avoiding negative credit reporting, repossessions, and foreclosures.
• Memorializes all contact, conversations, agreements, collection efforts, actions taken, and any additional information as may be appropriate, in borrowers’ database in order to effectuate clear and concise communication.
• Works one-on-one with various departments, branches, and entities within and outside of the bank’s footprint.
• Assists in compiling and preparing intra-office memorandums and evaluations as requested.
• Prepares civil complaints, attend civil hearings and Sheriff sale’s when necessary. Works closely with in-house and outside counsel.
• Prepares repossession orders and follow-up.
• Receives payment and prepares amount paid to customer account for teller posting.
• Utilizes various skip tracing methods to locate customers.
• Prepares various reports for internal and various bank committees’ review.
• Assists others within the Collections Department when necessary, cross-trains to learn all aspects of duties and responsibilities of each member of the collection team, and offers assistance to any bank personnel requesting same.
• Assists and accompanies in-house appraisers with monthly inspections as necessary.
• Works on special projects as necessary.
• Completes and participates in continuing education opportunities and complete American Bankers Association courses as required by Somerset Trust Company. 
• Understands and supports all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank’s internal policies.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, client, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, bonuses, etc.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule fore.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate office equipment, telephones, etc.; and talk or hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer, including disability and protected veteran status.

Salary : $31,200 - $39,500